Sample Customer Service Manager Resume

A customer service manager resume is the applicant's opportunity to focus on his experience in retail management. All customer service manager resumes should reflect the job seeker's ability to do the job, his training, experience, and recognition, if it applies.

Hal Job-hunter
546 Hilltop Street
Any Town, USA 99999
Home: (888) 888-8888
Cell: (888) 888-7777


A position as Customer Service Manager


Trained and experienced in leadership and communication, customer service, retail management; excellent listener; loyal, patient, and decisive


Customer Service Representative, 2000 to present:

Gilbert's Department Store, Big City, USA.

Responsible for accepting payment for bills, discussing billing disputes with customers, setting up charge accounts, etc.

Retail Salesperson, 1998-2000:

Gilbert's Department Store, Big City, USA.

Duties included retail sales in women's shoe department; three-time all-star; record transactions during Women's Spring Shoes Sales Events.


B.A., Sales and Marketing, 1997
Any City University, Any City, USA


American Association of Retail Professionals

Management Recognition Award in 2006

NOTE: One to two-page customer service manager resumes are popular with potential employers. The customer service manager resume shown here is a shortened version of one that would attract a hiring manager. Use it as an example to build your own.