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Travel Agent Supervisor Free Sample Resume - Resume Example - Free Resume Template - Resume Format - Resume Writing
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AMY SMITH
123 Main Street • Atlanta, Georgia • 30339
Home: (555) 555-1234, Cell: (555) 555-1235
asmith@sample~resume.com
••••••••••••••••••••••••••••••
Objective: Seek the Position of Travel Agent Supervisor
SUMMARY: Immensely talented Travel Agent Supervisor with more than six years experience overseeing travel accommodations for employees, including plane reservations, hotel accommodations, car rentals, and other thing a traveling business person might need.
Summary of Qualifications
Strong GDS skills; SABRE and Apollo experience.
Proven team player with high energy level.
Possess excellent interaction and communication skills.
Strong willingness to accept and assign responsibility.
Excellent follow through skills on all tasks.
Strong sense of professionalism and proven track record of initiative.
Exceptional capability to managing several projects at once with ability to quickly assess situations and provide appropriate direction.
Immense working knowledge of Microsoft Office applications.
Professional Experience
Galaxy Travel Agency, Minneapolis
2002 - Present
Travel Agent Supervisor
- Oversee multiple accounts in the Minneapolis Office.
- Accountable for delivering against service quality commitments.
- Supervise and hire staff, monitor productivity and performance, identify service and staff development needs.
- Monitor policy compliance, projects and manage daily operational duties.
- Handle customer service issues.
- Ensure compliance with client's corporate travel policies.
- Ensure compliance with company's procedures and policies.
Galaxy Travel Agency, Minneapolis
2002 - Present
Travel Agent
- Completed travel arrangements for International clients for air, car, and hotel and ground transportation at the lowest possible fare.
- Acted in a cross-functional capacity to back up domestic and VIP transactions as required.
- Followed company procedures, guidelines and standards in the areas of: customer service, building Passenger Name Records (PNR's) and profiles, ticketing, utilization of front room Computer Reservation System (CRS) productivity, attendance, accuracy of work, invoicing, etc.
- Kept abreast of enhancements and updates.
- Participated fully as a team member to assist as needed in completing all functions related to servicing the client, including ticket processing, clerical functions, pre paid tickets, debit memos, etc.
- Adhered to GTA standards in delivering customer service including telephone etiquette, proper use of client information in the CRS, and following prescribed customer service escalation procedures.
- Researched and provided solutions to travel related problems clients may have experienced with arrangements.
Education
Associate Degree in Travel & Hospitality Management
University of New York (2000)
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