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Travel Agent Supervisor Free Sample Resume - Resume Example - Free Resume Template - Resume Format - Resume Writing






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AMY SMITH
123 Main Street Atlanta, Georgia 30339
Home: (555) 555-1234, Cell: (555) 555-1235 asmith@sample~resume.com


Objective:   Seek the Position of Travel Agent Supervisor

SUMMARY:   Immensely talented Travel Agent Supervisor with more than six years experience overseeing travel accommodations for employees, including plane reservations, hotel accommodations, car rentals, and other thing a traveling business person might need.

Summary of Qualifications

  • Strong GDS skills; SABRE and Apollo experience.
  • Proven team player with high energy level.
  • Possess excellent interaction and communication skills.
  • Strong willingness to accept and assign responsibility.
  • Excellent follow through skills on all tasks.
  • Strong sense of professionalism and proven track record of    initiative.
  • Exceptional capability to managing several projects at once    with ability to quickly assess situations and provide    appropriate direction.
  • Immense working knowledge of Microsoft Office applications.

    Professional Experience

    Galaxy Travel Agency, Minneapolis
    2002 - Present

    Travel Agent Supervisor
    • Oversee multiple accounts in the Minneapolis Office.
    • Accountable for delivering against service quality commitments.
    • Supervise and hire staff, monitor productivity and performance, identify service and staff development needs.
    • Monitor policy compliance, projects and manage daily operational duties.
    • Handle customer service issues.
    • Ensure compliance with client's corporate travel policies.
    • Ensure compliance with company's procedures and policies.

    Galaxy Travel Agency, Minneapolis
    2002 - Present

    Travel Agent
    • Completed travel arrangements for International clients for air, car, and hotel and ground transportation at the lowest possible fare.
    • Acted in a cross-functional capacity to back up domestic and VIP transactions as required.
    • Followed company procedures, guidelines and standards in the areas of: customer service, building Passenger Name Records (PNR's) and profiles, ticketing, utilization of front room Computer Reservation System (CRS) productivity, attendance, accuracy of work, invoicing, etc.
    • Kept abreast of enhancements and updates.
    • Participated fully as a team member to assist as needed in completing all functions related to servicing the client, including ticket processing, clerical functions, pre paid tickets, debit memos, etc.
    • Adhered to GTA standards in delivering customer service including telephone etiquette, proper use of client information in the CRS, and following prescribed customer service escalation procedures.
    • Researched and provided solutions to travel related problems clients may have experienced with arrangements.

    Education

    Associate Degree in Travel & Hospitality Management
    University of New York (2000)




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