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Travel Agency General Manager Free Sample Resume - Resume Example - Free Resume Template - Resume Format - Resume Writing






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AMY SMITH
123 Main Street Atlanta, Georgia 30339
Home: (555) 555-1234, Cell: (555) 555-1235 asmith@sample~resume.com


Objective:   Seek the Position of Travel Agency General Manager

SUMMARY:   Profoundly talented, creative and result-oriented Travel Agency General Manager with huge background leading and managing all facets of travel agency's relationship to ensure that travelers receive the highest level of service from the dedicated travel agency; overseeing the operations of the outsourced agency which includes all management and staff dedicated to the U.S. Firms' account; leading the VP of Operations at the agency in developing strategic plans which support the goals and objectives of the travel program and subsequently, develop operational processes and procedures designed to guarantee success.

Summary of Qualifications
  • Twelve years experience.
  • Great ability to manage the direct expense associated with the outsourced agency provider as well as the indirect expense of travel spend booked by the agency; total $550MM+.
  • Remarkable ability to exercise judgment and discretion in translating broad U.S. Firms' goals into specific objectives which incorporate the organization's vision.
  • In-depth ability to initiate meetings/utilize systems to gather information and assess needs.
  • Uncommon ability to apply good judgment in resolving day-to-day issues related to projects under management.
  • Excellent ability to deal effectively with situations that are often ill-defined and where information is difficult to obtain.
  • Strong ability to collect data, develop recommendations and facilitate decision-making for leadership.
  • Uncommon ability to identify, prioritize and escalate issues in a pro-active manner.
  • Huge experience with the strategic procurement process in a large, decentralized environment.
  • Possess sound advanced process and project management skills.
  • Strong team player and solid ability to work under tight time constraints.
  • Possess advanced organizational and interpersonal skills, both oral and written.
  • Sound ability to work independently, interact and build consensus among people.
  • Thorough knowledge of Microsoft Word, Excel, and PowerPoint.
Professional Experience

Galaxy Travel Agency, Minneapolis
2002 - Present

General Manager
  • Manage the day-to-day relationship with the agency provider as it relates to staffing, service levels, technology, and issue resolution.
  • Work closely with other managers in Travel Services to design, implement, and maintain agency enhancements that ensure complete integration with those services (i.e. online booking tool, hotel, and car rental programs).
  • Participate in activities to assess and select appropriate tools aimed at improving operational process efficiencies as well as capturing data that will lead to improved ability to identify and target strategic operational initiatives.
  • Communicate across the organization with respect to implementation of new service programs as well as changes to existing programs.
  • Interact as required with leadership, staff, and client-service professionals to manage risks associated with ensuring the effective implementation of new operational processes.
  • Assume the lead role in strategic sourcing data analysis, the competitive bidding process [RFI, RFP], evaluating competing suppliers and supply markets, developing appropriate procurement strategy for various travel suppliers, negotiating contracts, assisting in the development of implementation and communication plans.
  • Interact with client service partners when clients are either current suppliers or being considered as potential suppliers to the organization.
  • Ensure compliance with negotiated contract terms, financial targets, etc.
  • Lead efforts to develop and foster an environment of continuous procurement process improvement.
  • Lead the development of supplier relationship management plans that include performance tracking and reporting.

Galaxy Travel Agency, Minneapolis
2000 - 2002

Relations Manager
  • Planned, organized and pursued new initiatives to increase Galaxy Travel member business through the various distribution channels (i.e. traditional agency and GDS ).
  • Identified emerging trends in the Travel Agency community in order to develop and execute plans to adopt to new technology to respond to client needs.
  • Educated and engaged hotels on new marketing initiatives and the most effective use of the Chain and Consortia program as well as other marketing activities that could aid the property in higher profitability through travel agent channels.
  • Communicated, interfaced and worked closely with the Sales, Electronic Distribution and eBusiness departments to maximize Galaxy Travel's competitive position in the market place and travel agent channels.
  • Managed the annual travel agency chain and consortia programs solicitation to the Galaxy Travel membership worldwide.
  • Evaluated and made recommendations on future chain and consortia participation and increased the level of participation by member properties with preferred partners.
  • Focused on strategic account management with key agency partners (preferred partners).
  • Assisted the sales department with establishing key regional, corporate and leisure business opportunities in order to improve room night and revenue production for Galaxy Travel.
  • Enhanced existing programs and created new automated promotions.

Galaxy Travel Agency, Minneapolis
1997 - 2000

Assistant Sales Manager
  • Prospected, built relationships and sold tickets to mid-sized Travel Agencies.
  • Performed warm and cold calling to prospective customers based on leads from web sites, events, and mailings.
  • Contacted, scheduled, and conducted phone and in-person presentations with prospective customers.
  • Promoted and evangelized the Galaxy Travel's experience to prospective and current Travel Agency clients.
  • Met and exceeded revenue expectations.

Galaxy Travel Agency, Minneapolis
1995 - 1997

Group Tour Coordinator
  • Responded to customer inquiries and provided accurate and detailed information via phone and or e-mail.
  • Prepared itinerary proposals, quotes, and reservations with minimum supervision.
  • Communicated with customers to ensure consistency between products offered in relation to client expectations.
  • Processed reservations and monitored confirmations for all group files as assigned by Group Manager.
  • Ensured all reservation files were completed accurately and according to the proposed itinerary, correcting any discrepancies.
  • Generated customer invoice/confirmations for reservations and monitored deposit and final payments for reservations.
  • Prepared tour documents and customer itineraries that met client or customer needs and ensured that they were clear, concise, and accurate.
  • Assisted with other administrative tasks as assigned.

Education

Associate Degree in Travel & Hospitality Management
University of New York (1995)




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