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Travel Agency Controller Free Sample Resume - Resume Example - Free Resume Template - Resume Format - Resume Writing






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AMY SMITH
123 Main Street Atlanta, Georgia 30339
Home: (555) 555-1234, Cell: (555) 555-1235 asmith@sample~resume.com


Objective:   Seek the Position of Travel Agency Controller

SUMMARY:   Top notch Travel Agency Controller with huge experience managing the relationships with direct travel vendors (airline, hotel, car rental, etc.); identifying and conducting contract negotiations.

Summary of Qualifications
  • Twelve years experience.
  • Excellent oral and written communication as well as interpersonal skills.
  • Exceptional ability to multi-task and prioritize.
  • Strong ability to carry out effective management in a rapid changing organization.
  • Great skills in MS Office.
  • Remarkable knowledge of relational database (creating queries, building databases, and importing/exporting data).
  • Proven ability to mentor team to provide quality, value-added products with high attention to detail while meeting deadlines, balanced with focus on the big picture.
  • Uncommon understanding of various systems, business functions and processes.
  • Excellent decision and problem solving skills with proven ability to positively interact across all levels of the organization while providing input on issue resolution as well as process and policy improvement needs.
  • Strong working knowledge of accounting principles, auditing concepts, internal controls and IRS regulations.
  • Deep knowledge of travel systems, reservation systems, reporting systems.
  • In-depth ability to analyze and make decisions based on data.
  • Profound ability to administer a variety of travel programs, including efficient tracking and trending of T&E spend, policy compliance, and vendor performance.
  • Thorough knowledge of agency operations and corporate payment methods.
  • Proven experience with vendor selection, competitive bidding, contract negotiations, and evaluation procedures.

Professional Experience

Galaxy Travel Agency, Minneapolis
2002 - Present

Agency Controller
  • Manage the relationship between the agency, its clients and business partners.
  • Manage the relationships with direct travel vendors (airline, hotel, car rental, etc.).
  • Identify and conduct contract negotiations, and ensure employees are using preferred vendors.
  • Ensure corporate travel, employee expenses and credit card policies are developed, monitored and enforced.
  • Perform management reporting which involves spend and volume trends, exception reporting, forecasting and budgeting.
  • Supervise the administration of the corporate credit card program, including managing the provider relationship.
  • Supervise the employee reimbursement process, including managing systems, and those supporting the ongoing processing.
  • Manage a team or multiple teams within a department of exempt and non-exempt employees.
  • Oversee the investigation and resolution of internal and external customer complaints.
  • Oversee training on Accounts Payable and Travel processes and tools.
  • Provide ongoing evaluation and development of systems and technology in the area of travel and expense reimbursement.
  • Establish operating objectives and plans.
  • Work closely with stakeholders and experts in an effort to help identify and resolve risks/control business issues.
  • Accountable for managing costs for specific line items or projects.
  • Use functional knowledge to persuade others to gain acceptance of decisions without damage to the relationship in adversarial situations.
  • Initiate and assess the resolution process to reach mutual understanding on moderately complex issues.
  • Readily take charge during difficult or ambiguous situations.
  • Accountable for meeting compliance on SOX and other regulations.
  • Accountable to ensure controls are in place and regularly monitored.

Galaxy Travel Agency, Minneapolis
2000 - 2002

Account Manager
  • Responsible for supporting and growing business partnerships with the Agency's existed corporate clients that utilized Galaxy Travel Agency Services.
  • Responsible for all assigned corporate clients.
  • Developed and pursued strategies to maintain high levels of customer satisfaction, promoted marketing initiatives and responded to customer issues/problems.
  • Developed and implemented customized business plans, serving as liaison with Corporate Clients, applying new technologies to provide cost-savings opportunities into existing processes, and by creating innovative programs to build business with our clients.
  • Submitted weekly reports/calendars to support and document activities.

Galaxy Travel Agency, Minneapolis
1997 - 2000

Travel Consultant
  • Provided literature and information to clients concerning local, interstate and international tours, travel routes, accommodation, fares and travel regulations.
  • Discussed client requirements and advised on suitable options.
  • Planned, prepared and costed itineraries (travel plans) for clients.
  • Made travel, accommodation and related bookings.
  • Confirmed bookings and notified clients of luggage limits, insurance, medical, passport, visa and currency requirements.
  • Issued tickets for travel, accommodation vouchers and all relevant documentation.
  • Collected payments and maintained records of transactions.
  • Assisted with changes to travel arrangements and bookings where required.

Galaxy Travel Agency, Minneapolis
1995 - 1997

Travel Clerk
  • Examined passenger documentation to determine destinations and to assign boarding passes.
  • Provided boarding and disembarking assistance to passengers needing special assistance. Planned routes, itineraries, and accommodation details, and computed fares and fees, using schedules, rate books, and computers.
  • Checked baggage and cargo, and directed passengers to designated locations for loading.
  • Made and confirmed reservations for transportation and accommodations, using telephones, faxes, mail, and computers.
  • Prepared customer invoices, and accept payment.
  • Answered inquiries regarding such information as schedules, accommodations, procedures, and policies.
  • Assembled and issued required documentation such as tickets, travel insurance policies, and itineraries.
  • Determined whether space was available on travel dates requested by customers, and assigned requested spaces when available.
  • Informed clients of essential travel information such as travel times, transportation connections, and medical and visa requirements.
  • Announced arrival and departure information, using public-address systems.
  • Maintained computerized inventories of available passenger space, and provided information on space reserved or available.
  • Conferred with customers to determine their service requirements and travel preferences.
  • Traced lost, delayed, or misdirected baggage for customers.
  • Promoted particular destinations, tour packages, and other travel services.
  • Provided clients with assistance in preparing required travel documents and forms.
  • Opened and close information facilities, and kept them clean during operation.
  • Provided customers with travel suggestions and information such as guides, directories, brochures, and maps.
  • Contacted customers or travel agents to advise them of travel conveyance changes or to confirm reservations.

Education

Associate Degree in Accounting
University of New York (1997)

High School Diploma (1995)




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