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Tour Group Supervisor Free Sample Resume - Resume Example - Free Resume Template - Resume Format - Resume Writing






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AMY SMITH
123 Main Street Atlanta, Georgia 30339
Home: (555) 555-1234, Cell: (555) 555-1235 asmith@sample~resume.com


Objective:   Seek the Position of Tour Group Supervisor

SUMMARY:   Highly knowledgeable and resourceful Tour Group Supervisor with more than six years experience coordinating the booking of group tours, supervising and scheduling Motorcoach Tour Guides (as well as planning ongoing tour guide continuing education programming), accommodating foreign language tours and managing various company House events, programs and festivals.

Summary of Qualifications
  • Great knowledge of office management, including standard office management equipment (i.e. computer, fax, scanner).
  • Profound ability to demonstrate effective communication skills both orally and in writing, through listening, questioning, and speaking.
  • In-depth ability to customize tours.
  • Uncommon ability to demonstrate effective networking and interpersonal skills (i.e. ability to greet, entertain, evaluate, communicate, organize and direct company's visitors).
  • Excellent ability to learn knowledge Company architecture, art collections, and decorative arts history in a short period of time.
  • Uncommon knowledge of customer standards and procedures.
  • Strong ability to work with diverse constituencies; customer service oriented.
  • Remarkable ability to organize workflow, Motorcoach Guides and coordinate activities.
  • Exceptional ability to remain flexible, patient and personable in any situation.
  • Deep proficiency in Microsoft Word, Publisher, Excel, Access, Outlook and the Internet.
  • Immense familiarity with VisitMaker 1.0, Adobe Pagemaker, Corporate Time 6.0 and basic webpage understanding.
  • Uncommon ability to work with ESL (English as a second language tours).
  • Strong ability to enable groups to flow comfortably through a highly visited art museum/historic house.
  • Exceptional ability to research and resolve office and group management problems.
  • Valid, insurable driver license with excellent driving record.

Professional Experience

Redflag Tour Company, Minneapolis
2002 - Present

Tour Group Supervisor
  • Recruit and provide ongoing educational opportunities for Motorcoach Tour Guides.
  • Assist with program planning and staffing.
  • Respond to all group tour inquiries, develops new special interest and theme tours.
  • Assemble and fulfill requests for museum materials and tour information.
  • Keep staff members current as to Motorcoach Group Tours and special events.
  • Represent Company in outreach activities such as tradeshows (i.e. NC and Virginia Motorcoach Associations), familiarization tours with the North Carolina Division of Travel, Film and Sports Development.
  • Maintain strong relationship with the Winston-Salem Convention and Visitor's Bureau, hotel managers and other tour industry partners.
  • Assist with Hispanic Outreach programming.
  • Manage fulfillment of all Wake Forest properties.
  • Participate in approved continuing education opportunities at Company Redflag Tour, WFU and other institutions.
  • Critique and revised tour office/operations as needed.
  • Perform other related duties as assigned.

Redflag Tour Company, Minneapolis
2000 - 2002

Tour Guide
  • Met members of a tour on arrival and made introductions.
  • Coordinated pre-arranged accommodation and transport, and made sure that tour members were comfortable.
  • Led tour groups, advised tour members of local interest points and prepared and presented tour commentaries.
  • Coordinated pre-arranged tour activities such as visits to local attractions, restaurants and shops, train rides, cruises and extended tours.
  • Researched and shared general information on Australian Indigenous cultures.
  • Attended to operational problems such as booking errors and amendments, lost luggage and illness, and provided first aid when needed.
  • Kept in touch with transportation companies.
  • Maintained written reports of daily activities and carried out other administrative work.

Education

Associate Degree in Travel & Tourism
University of New York (2000)




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