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Tour & Group Sales Manager Free Sample Resume - Resume Example - Free Resume Template - Resume Format - Resume Writing






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AMY SMITH
123 Main Street Atlanta, Georgia 30339
Home: (555) 555-1234, Cell: (555) 555-1235 asmith@sample~resume.com


Objective:   Seek the Position of Tour and Group Sales Manager

SUMMARY:   Especially gifted Tour and Group Sales Manager with huge experience in soliciting group business for hotels and conference centers, account management, finalizing contracts for group bookings, actively seeking new clients for hotels and maintaining relationships with existing clients to generate repeat business.

Summary of Qualifications

  • More than eight years experience.
  • Remarkable ability to keep abreast of industry trends and    share information with all staff.
  • Superior quantitative, oral and written communications and    problem-solving/strategizing skills.
  • Exceptional ability to execute sales and marketing plan to    enhance revenue.
  • Excellent overall computer skills with advanced knowledge of    Excel and PowerPoint.
  • Proactive mindset to anticipate and support changes in our    business.
  • Strong conformity to the highest standards of personal    integrity and ethical behavior.
  • Exceptional customer service abilities.
  • Possess irrepressible positive and winning attitude.
  • Great sense of humor and a friendly, open attitude.
  • Thorough knowledge of Tour and Travel sales with strong and    professional sales techniques.
  • Remarkable ability to develop marketing plans, proposals and    contracts.
  • Immense knowledge of the 2006 ACT and Microsoft Outlook    Contact and Customer Manager Program.
  • Strong selling and time management abilities.
  • Superior organizational skills.
  • Proven ability to develop and implement special promotions to    increase business from specific market segments.
  • Exceptionally customer oriented and great team player.

    Professional Experience

    Interstate Hotels and Conference Center, Minneapolis
    2002 - Present

    Tour and Group Sales Manager
    • Entertain qualified potential clients in accordance with company and property policies and procedures.
    • Responsible for negotiating guest room rates, meeting room rental and determine function space.
    • Conduct site tours of the hotel and banquet facilities.
    • Communicate information to other hotel staff regarding booked rooms.
    • Manage block size to ensure the proper pick ups and maintain relationships with clients for future sales.
    • Plan and communicate to all departments the expressed need of the customer.
    • Maintain a tracking system for all potential customers.
    • Ensure that all appropriate communication for upcoming business is complete and distributed in a timely manner to the management team.
    • Organize sales and marketing efforts to ensure that the maximum exposure is purchased for the monies that are spent.
    • Oversee and conduct sales calls, prospecting and meeting all quotas to ensure that the quarterly and annual goals are met.
    • Engage in educational and team building activities to strengthen personal value and departmental relationships.

    Interstate Hotels and Conference Center, Minneapolis
    2000 - 2002

    Tour and Group Sales Assistant Manager
    • Established client base of golf groups through direct outside and inside sales effort for the purpose of securing business for the resort to ensure that predetermined sales expectations were met or exceeded.
    • Developed and maintained relationships with key clients in order to produce group golf business.
    • Negotiated rates within approved booking guidelines.
    • Confirmed in writing to the client all requirements via sales contract.
    • Conducted tours of golf course, hotel and banquet facilities; entertained qualified potential clients.
    • Accurately forecasted all bookings and cancellations.
    • Assisted the Manager of Sales with the implementation & achievement of the Sales Marketing plan.
    • Attended and represented company at trade shows and conventions.

    Sam John Travel Agency, Minneapolis
    1997 - 2000

    Travel Coordinator
    • Took a minimum of 25 calls per day including rental, airline and charter calls.
    • Processed rental cancellations and collected penalties as they applied.
    • Researched and booked corporate airline arrangements.
    • Sent tickets.
    • Collected payment from the specified department.
    • Researched and booked employee airline arrangements.
    • Sent tickets.
    • Verified charter commissions.
    • Supervised travel coordinator's new sales in charter control book.
    • Received and allocated commission checks.
    • Produced monthly commission reports.
    • Followed up on pending commissions.
    • Reported discrepancies to management.
    • Reported sales to the commission control to begin processing payments to agents.
    • Provided ARC and Trams backup and support.
    • Downloaded Trams information and sent to the accounting department.
    • Produced the ARC report.
    • Responsible for Net rate control (Mexicana, Aeromexico, USAirways).
    • Responsible for rental reservations refund control.

    Education

    Bachelor of Business Administration
    University of New York (1997)




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