.

.

.

Tour Company Marketing Director Free Sample Resume - Resume Example - Free Resume Template - Resume Format - Resume Writing






"Professional Resume Writing Services" - Click Here

"Instant Cover Letters" - Click Here

"Amazing Resume Creator" - Click Here





AMY SMITH
123 Main Street Atlanta, Georgia 30339
Home: (555) 555-1234, Cell: (555) 555-1235 asmith@sample~resume.com


Objective:   Seek the Position of Tour Company Marketing Director

SUMMARY:   Remarkably creative and result-oriented Marketing Director with huge background in developing and implementing marketing programs that maximize tour flow while leading overall operations of the Outside Public Contact (OPC) Marketing Team.

Summary of Qualifications
  • Twelve years experience.
  • Proven track record in marketing and sales management.
  • Strong lead generation and closing skills.
  • Demonstrated ability to coach and counsel team members.
  • Exceptional knowledge in marketing research and plan development.
  • Proven excellence in positive public relations that affect marketing effectiveness with the ability to represent the company in a courteous and professional manner.
  • Remarkable ability to work flexible schedules including evenings, weekends and holidays to ensure coverage for desk operations and complete projects.
  • Profound interpersonal skills with effective communication both orally and in writing.
  • Excellent organizational skills with ability to manage multiple projects, meet deadlines and work effectively under time and resource constraints.
  • Great working knowledge of Microsoft Word, Excel and Outlook.
Professional Experience

Redflag Tour Company, Minneapolis
2002 - Present

Marketing Director
  • Develop & execute strategies to maximize lead generation, tour show percentage, bounce-back sales and service delivery while minimizing tour changes and service recoveries (from qualified to courtesy tours) due to non-qualification.
  • Develop & execute processes to control tour flow more closely when necessary, such as changes to the income qualification, changes to tour gifting levels, and adopting special staff incentives, and so forth.
  • Review production/penetration reports in the areas of guest on-property vs. number presentations booked, guest arrivals information vs. qualified guest arrivals, exchange, renter and owner guest check-in volume.
  • Recruit, train and motivate OPC Manager to maximize tour and sales production as well as OPC penetration to tour by ensuring a high quality of concierge servicing to our guests, and building guest relationships.
  • Manage the performance of the OPC Manager, identifying opportunities for improvement and providing coaching, training and counseling as needed in conjunction with Human Resources guidelines.
  • Develop and execute multi-channel communication lines to OPC team that includes staff meetings, quarterly awards functions, recognition programs and written communications.
  • Monitor OPC Operating costs to maximize efficiency and ensure overhead cost guidelines are not exceeded.
  • Oversee the development of OPC marketing collateral such as activators and printed material.
  • Ensure staff understanding and commitment to all operational policies, procedures and philosophies of Redflag.
  • Oversee parties and special events for OPC guests.
  • Foster an environment of outstanding guest services for owners, guests and team members.

Redflag Tour Company, Minneapolis
2000 - 2002

Marketing Manager
  • Liaised with Melton Hawaiian Inc. and Melton Vacations Inc. resort operations staff and management to maintain a positive working relationship and to develop synergistic programs between the organizations in order to increase overall productivity of the IPC and In-House teams.
  • Oversaw staffing levels of the Club Coordinators to ensure staffing overhead cost guidelines were not exceeded and departmental production goals were achieved.
  • Recruited, trained and motivated members to maximize tour and sales production as well as maximizing the IPC and In-House penetration to tour.
  • Maximized tour show percentage and minimized tour changes and service recoveries (from qualified to courtesy tours) due to non-qualification.
  • Ensured the IPC and In-House team had adequate supplies of marketing collateral, such as activators and printed material, and worked with the marketing department's creative team to help develop new marketing tools as needed.
  • Held individual monthly performance reviews with team members and team leaders.
  • Handled cases where performance was below minimum standard according to marketing policy, and in conjunction with Human Resources guidelines.
  • Managed the performance of the IPC and In-House team leaders to the standards of conduct required of the position.
  • Performed other duties and tasks as assigned by management.

Redflag Tour Company, Minneapolis
1997 - 2000

Assistant Marketing Manager
  • Assisted Marketing Manager in delivering strategies that maximize lead generation, tour show percentage, bounce-back sales and service delivery while minimizing tour changes and service recoveries (from qualified to courtesy tours) due to non-qualification.
  • Coached and motivated assigned team member(s) to maximize tour and sales production as well as maximizing the penetration to tour.
  • Made recommendations to marketing management to control tour flow more closely when necessary, such as changes to the income qualification, changes to tour gifting levels, or adopting special staff incentives, and so forth.
  • Developed and maintained reports to monitor the performance of the assigned team(s) and it's individual team members.
  • Oversaw assigned team(s) staffing levels to maximize efficiency.
  • Reported to management the performance of the department as well as the performance of programs, incentives and staff.
  • Ensured that the assigned team(s) had current and adequate supplies of marketing collateral such as activators and printed material.
  • Conducted individual performance discussions with assigned team members to provide coaching and recommendations for improvement, as requested by Marketing Manager.
  • Fostered an environment of outstanding guest services for owners, guests and team members.
  • Performed other duties and tasks as assigned by Marketing Manager.

Redflag Tour Company, Minneapolis
1995 - 1997

Marketing Executive
  • Assisted the directors with the development of new and exciting business.
  • Provided information to consumer enquiries for company's clients.
  • Worked on marketing campaigns with tour operators.
  • Provided training to travel agents & tour operator reservations departments.
  • Organized trade shows where company's clients were present.
  • Owned and managed databases.
  • Organized events (travel trade and media).

Education

Masters Degree in Hospitality Management
University of New York (2000)

Bachelor's Degree in Hospitality Management
University of New York (1995)




"Amazing Resume Creator" - Click Here

"Instant Cover Letters" - Click Here

"Professional Resume Writing Services" - Click Here