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Test Desk Supervisor Free Sample Resume - Resume Example - Free Resume Template - Resume Format - Resume Writing






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AMY SMITH
123 Main Street Atlanta, Georgia 30339
Home: (555) 555-1234, Cell: (555) 555-1235 asmith@sample~resume.com


Objective:   Seek the Position of Test Desk Supervisor

SUMMARY:   Remarkably talented, resourceful and self motivated Test Desk Supervisor with great experience providing front-line customer support for hardware and software problems, including networking problems and questions, trouble shooting and solving when needed.

Summary of Qualifications
  • Seven years experience.
  • Exceptional ability to communicate effectively orally and in writing, understand and execute oral and written instructions, work with minimal supervision, and organize workload.
  • Uncommon ability to work with minimal supervision and organize workload.
  • Excellent people skills.
  • Profound ability to listen, understand and analyze problems over the phone.
Professional Experience

Galaxy Computer Services Inc., Minneapolis
2002 - Present

Test Desk Supervisor
  • Ensure the continual smooth operation of printer and batch queues.
  • Answer users' questions with respect to schedules, unusual situations, priorities, etc.
  • Assist Technical Services in the installation of new and upgraded software.
  • Oversee the school systems testdesk operations.
  • Act as initial point of contact for users, responding to and routing inquiries to appropriate personnel within Tech Services in resolving "how to" and defect-related questions about desktop systems and software.
  • Assist in the maintenance of the automated problem tracking system.
  • Responsible for escalating problems to appropriate area, department, or person.
  • Follow up on escalated calls where appropriate.
  • Stay current on software and hardware upgrades.
  • Handle phone, email, and, web-submitted problems and requests.
  • Record all calls in on-line help desk application/database.
  • Monitor network and servers for alarms that need to be escalated.
  • Ensure the continual smooth operation of printer and batch queues.
  • Answer users' questions with respect to schedules, unusual situations, priorities, etc.

Galaxy Computer Services Inc., Minneapolis
2000 - 2002

Test Desk Technician
  • Logged, analyzed and promptly fixed faults on PCs that were reported to the IT Helpdesk. ensuring best practices and procedures were followed.
  • Assisted in new projects, software upgrades, moved changes etc.
  • Made changes to the network system by adding new users to email, internet, application groups, livelink etc.
  • Purchased and installed equipment in accordance with company procedures.
  • Troubleshot and resolved problems on the network consulting with the IT Network Team as necessary.
  • Logged and tracked faults to third party service providers where appropriate.
  • Kept abreast of technological development and assisted in evaluating hardware and software with a view to continuous improvement in the capability and reliability of COI systems.
  • Visited regional offices as required.
  • Configured applications to run on Zenworks, test and distributed to users.
  • Undertook software management/registrations, maintained software serial numbers as required and ensured software library was kept up to date.
  • Ensured working environment was kept secured and tidy in accordance with health and safety.

Education

Possess:

"A+" certification
Windows Desktop Operating System Training Certifications
CNA Certified

Associate Degree in Computer Science
University of New York (2000)




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