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Systems Analyst Free Sample Resume - Resume Example - Free Resume Template - Resume Format - Resume Writing






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AMY SMITH
123 Main Street Atlanta, Georgia 30339
Home: (555) 555-1234, Cell: (555) 555-1235 asmith@sample~resume.com


Objective:   Seek the Position of Systems Analyst

SUMMARY:   Profoundly knowledgeable, creative and resourceful Systems Analyst with more than eight years experience providing system-level support of multi-user operating systems, hardware and software tools, including installation, configuration, maintenance, and support of these systems; and identifying alternatives for optimizing computer resources.

Summary of Qualifications
  • Extensive knowledge of wide range of company supported hardware, software and operating systems, including configuration and connectivity.
  • Exceptional ability to investigate and analyze information and to draw conclusions.
  • Remarkable ability to plan, implement, test, and troubleshoot system software.
  • Uncommon ability to develop systems solutions for operational problems.
  • Strong knowledge of computer flow charts and of programming logic and codes.
  • In-depth ability to determine computer problems and to coordinate hardware and software solutions.
  • Profound ability to communicate technical guidance and instruction to users on the use of PC and mainframe applications and systems.
  • Immense ability to write technical instructions in the use of programs and program modifications.
  • Great knowledge of computer security procedures and protocol.
  • Profound knowledge of federal copyright laws as they pertain to the use of computer software.
  • Solid ability to determine the nature of computer hardware and systems software problems, and to communicate technical guidance and information to users.
  • Uncommon ability to learn and support new hardware, software and operating systems.
  • Great interpersonal skills to work with users.
Professional Experience

Minneapolis State University, Minneapolis
2002 - Present

Systems Analyst
  • Collect information to analyze and evaluate existing or proposed systems.
  • Research, plan, install, configure, troubleshoot, maintain and upgrade operating systems.
  • Research, plan, install, configure, troubleshoot, maintain and upgrade hardware and software interfaces with the operating system.
  • Analyze and evaluate present or proposed business procedures or problems to define data processing needs.
  • Prepare detailed flow charts and diagrams outlining systems capabilities and processes.
  • Research and recommend hardware and software development, purchase, and use.
  • Troubleshoot and resolve hardware, software, and connectivity problems, including user access and component configuration.
  • Select among authorized procedures and seek assistance when guidelines are inadequate, significant deviations are proposed, or when unanticipated problems arise.
  • Record and maintain hardware and software inventories, site and server licensing, and user access and security.
  • Install, configure, and upgrade desktop hardware and peripherals to include; network cards, printers, modems, mice and add-in boards.
  • Work as a team member with other technical staff, such as networking to ensure connectivity and compatibility between systems.
  • Write and maintain system documentation.
  • Conduct technical research on system upgrades to determine feasibility, cost, time required, and compatibility with current system.
  • Maintain confidentiality with regard to the information being processed, stored or accessed by the network.
  • Document system problems and resolutions for future reference.

Minneapolis State University, Minneapolis
2000 - 2002

Network Engineer
  • Installed, supported and maintained new server hardware and software infrastructure.
  • Allocated network resources.
  • Set up user accounts, permissions and passwords.
  • Monitored network usage.
  • Ensured the most cost-effective and efficient use of servers.
  • Suggested and provided IT solutions to business and management problems.
  • Ensured that all IT equipment complied with industry standards.
  • Analyzed and resolved faults, whether it was a major system crash or a forgotten password.
  • Undertook routine preventative measures and implemented, maintained and monitored network security, particularly when the network connected to the internet.
  • Provided training and technical support for users with varying levels of IT knowledge and competence.
  • Supervised other staff, such as help desk technicians.
  • Worked closely with other departments/organizations and collaborated with other IT staff.
  • Planned and implemented future IT developments and undertaking project work.
  • Managed the website and kept internal networks running.
  • Monitored the use of the web by employees.

Minneapolis State University, Minneapolis
1998 - 2000

Junior Network Engineer
  • Assisted in supporting corporate applications; internal corporate servers, user desktops, etc.
  • Assisted with basic troubleshooting, backup, and archiving.
  • Helped install and improve computer software and network equipment.
  • Created network and email accounts for new users.
  • Set up computers for new users and ensured delivery of equipment to users in different locations when necessary.
  • Updated company phone lists and email address books.
  • Helped answer all trouble calls/emails and entered work orders into the University's tracking software.
  • Assisted in administering and maintaining a local and web-based version of the University's tracking software.
  • Assisted in the administration and maintenance of Internal Systems programs such as Invisic, Saleslogix, Epicor, and ADP as well as operating systems used.
  • Interacted with internal clients to resolve basic help desk issues; communicated with internal clients in a professional manner maintaining confidentiality.
  • Provided responses to internal clients in a timely manner.

Education

Bachelor of Science Degree in Computer Science
University of New York (1998)




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