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Specialty Travel Programs Manager Free Sample Resume - Resume Example - Free Resume Template - Resume Format - Resume Writing






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AMY SMITH
123 Main Street Atlanta, Georgia 30339
Home: (555) 555-1234, Cell: (555) 555-1235 asmith@sample~resume.com


Objective:   Seek the Position of Specialty Travel Programs Manager

SUMMARY:   Exceptionally talented and creative Specialty Travel Programs Manager with great background in organizing and accompanying groups of holiday makers on package tours to a wide variety of local and overseas locations; ensuring that clients enjoy their holiday, as well as providing them with practical support throughout the trip.

Summary of Qualifications
  • More than ten years experience.
  • Immense ability to successfully direct, evaluate and supervise a staff of volunteers.
  • Thorough knowledge of bookkeeping and record-keeping.
  • Strong knowledge of the philosophy of organized recreation.
  • Remarkable knowledge of principles and practices of tour planning, development, scheduling, and leading.
  • In-depth knowledge of budget planning and program administration.
  • Exceptional knowledge of the principles, rules, materials and equipment requirements of recreational activities in assigned area.
  • Profound ability to direct, hire, evaluate, and supervise subordinate program staff assigned to carry out recreational activities.
  • Sound ability to direct multiple program activities and to evaluate programming for impact and financial cost effectiveness.
  • Uncommon ability to communicate effectively, both orally and in writing.
  • Profound ability to maintain accurate records and prepare necessary reports.
  • Solid ability to maintain effective working relationships with other staff, and the general public.
Professional Experience

Galaxy Tours Inc., Minneapolis
2002 - Present

Specialty Travel Programs Manager
  • Visit destinations and suggest interesting travel routes or places of interest
  • Accompany groups traveling by coach, mini-bus, car, boat, train or by plane.
  • Welcome groups of holiday makers at their starting point, checking that all members of the group have arrived and, if not, make investigations through the company.
  • Check tickets and other relevant documents, seat allocations and any special requirements.
  • Commentate, during the journey, on places of interest along the route.
  • Communicate a range of information on itineraries, destinations and culture.
  • Inform passengers of arrival and departure times at each destination on the itinerary (including ensuring that all members of the group are back on the coach before departing from each stop).
  • Promote and sell excursions and trips to clients.
  • Provide information on places where the group is stopping for accommodation, meals or sightseeing.
  • Ensure that the tour is running smoothly for individual members of the group.
  • Respond to questions and offer help with any problems that arise, such as directing a member of the group to the nearest chemist or arranging help with luggage, and tracing lost baggage etc;
  • Deal with emergencies such as helping a holidaymaker who is ill or those needing to contact family members urgently.
  • Contact places to stay or visit, ahead of arrival time, to check details and arrangements.
  • Liaise with hotels, coach companies, restaurants and other clients.
  • Occasionally make accommodation bookings on proposed dates.
  • Write reports and maintain records.

Fantasy Travels Inc, Minneapolis
2000 - 2002

Assistant Travel Agency Manager
  • Promoted and marketed the business, sometimes to new and "niche" markets.
  • Assisted in managing budgets and maintaining statistical/financial records.
  • Sold travel products and tour packages.
  • Sourced products and destinations, to meet consumer demands for bespoke travel and sustainable tourism.
  • Took part in familiarization visits to new destinations, in order to gain information on issues and amenities of interest to consumers.
  • Liaised with travel partners, including airlines and hotels, to manage bookings and schedules often one year in advance.
  • Dealt with customer enquiries and aimed to meet their expectations.
  • Assisted the Manager in overseeing the smooth and efficient running of the business.

Rainbow County Social Welfare Department, Minneapolis
1996 - 2000

Travel Agency Clerk
  • Prepared itineraries, made travel and hotel reservation according to customers' requirement.
  • Examined schedules of air, sea or land transport and hotel facilities.
  • Completed and issued tickets, vouchers and other documents.
  • Made special arrangements for package tours.
  • Obtained passports, visas and foreign currencies.
  • Prepared accounts and received payments.
  • Advised on air fares and routes.
  • Made bookings for customers and channeled their special requests to reservations department.
  • Collected money in the right currency and issued tickets to passengers.
  • Checked flight movements.

Education

Associate Degree in Hospitality Management
University of New York (1996)




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