.

.

.

Resort Desk Clerk Free Sample Resume - Resume Example - Free Resume Template - Resume Format - Resume Writing






"Professional Resume Writing Services" - Click Here

"Instant Cover Letters" - Click Here

"Amazing Resume Creator" - Click Here





AMY SMITH
123 Main Street Atlanta, Georgia 30339
Home: (555) 555-1234, Cell: (555) 555-1235 asmith@sample~resume.com


Seek the Challenging Position of Resort Desk Clerk

A highly talented Resort Desk Clerk with huge experience in providing aggressive hospitality in a friendly manner; greeting and assisting each guest in a friendly and courteous manner when checking them in and checking them out; providing information and directions to guests regarding all services available on property; resolving guest issues, using Service Recovery tools; constantly seeking ways to improve friendly, helpful service and reducing customer wait time to positively impact department's customer service ratings.

Summary of Qualifications

  • More than eight years experience.
  • Superior customer service skills required.
  • Deep experience in data entry and dealing with the public.
  • Excellent computer usage skills.
  • Proficiency in Microsoft Word, Office 97, Outlook, Excel, and    LMS system knowledge.
  • Profound ability to get along well with co-workers and work as    a team.
  • Strong ability to work a flexible schedule including nights,    weekends and holidays as necessary.
  • Excellent professional appearance and demeanor.
  • Strong interpersonal skills.
  • Remarkable working knowledge of New York.
  • Immense ability to stand for long periods.
  • Exceptional ability to respond calmly and handle many    customer demands in a fast paced environment.
  • Uncommon manual dexterity to be able to operate the    following equipment: computer, telephone, photo copy    machine, fax machine, ten key embosser, printer and bar    encoder.

    Professional Experience

    Angel Resort Centre, Tarrytown, NY         2000 - Present

    Front Desk Clerk
    • Greet and welcome customers with a smile, and take pride in being an Angel's team member.
    • Serve as Resort representative and customer service role model for other employees.
    • Understand, value, and support the Angel's mission statement.
    • Know special events, promotions, and player programs.
    • Resolve customer issues according to the FOCUS Handling Problem Situations model, using Service Recovery tools.
    • Responsible for the accurate check-in and checkout of guests.
    • Ensure that all guest contact is courteous, informative and thorough.
    • Ensure that Housekeeping cleans all rooms prior to issuing keys.
    • Responsible for posting charges, settling folios for individuals, groups and due-outs communicated through Housekeeping.
    • Receive cash, credit cards and comps in payment, obtaining proper approval and authorization.
    • Maintain an operating bank, render bills and issues change.
    • Provide reservations for Casino/Centre guests, which include restaurants, and special events on property.
    • Ensure the timely delivery of all messages, mail and packages left for guests and departments within the Centre/Casino.
    • Work closely with Executive Host to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed upon arrangements.
    • Resolve guests' problems/complaints in a prompt, courteous and efficient manner using Service Recovery tools.
    • Maintain knowledge of the Centre, Community and Special Events to provide guests with superior service.
    • Demonstrate a positive and enthusiastic demeanor to guests, both internal and external at all times.

    Angel Resort Centre, Tarrytown, NY           1997 - 2000

    Data Input Clerk
    • Entered data into a data processing system using a keyboard terminal from coded or uncoded data.
    • Created a data file and updated a previously created file.
    • Verified data by balancing against program controls.
    • Corrected and edited data.
    • Entered payroll, billing information, both alpha and numeric; manually calculated some payroll data and prepared payroll lists and reports.
    • Maintained master and cross-reference files of records such as customer cards.
    • Operated bookkeeping machines to process accounting transactions.
    • Performed related work as required.

    Education

    New York University, NY
    Associate Degree in Hotel and Tourism (1997)




    "Amazing Resume Creator" - Click Here

    "Instant Cover Letters" - Click Here

    "Professional Resume Writing Services" - Click Here