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Motel Manager Free Sample Resume - Resume Example - Free Resume Template - Resume Format - Resume Writing






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AMY SMITH
123 Main Street Atlanta, Georgia 30339
Home: (555) 555-1234, Cell: (555) 555-1235 asmith@sample~resume.com


Objective:   Seek the Position of Motel Manager

SUMMARY:   Top class Motel Manager with huge background in managing motel to ensure efficient and profitable operation.

Summary of Qualifications

  • More than eight years experience.
  • Extensive knowledge of wine.
  • Great ability to work with a multi-cultural staff in a multi-task    environment and manage two evening operations.
  • Profound passion for food and wine and excellent commitment    to high standards of service.
  • Remarkable ability to motivate and inspire staff.
  • Huge training and financial expertise background.
  • In-depth knowledge of management principles: planning,    organizing, motivating, controlling and evaluating results.
  • Exceptional ability to communicate clearly, verbally and in    writing.
  • Uncommon ability to select, train employees and supervise    through proper evaluation and discipline.
  • Strong ability to stay abreast of changes and trends in    markets and competition.
  • Proven ability to represent the company in a positive manner    in community and public affairs.
  • Excellent ability to perform basic computer skills with    knowledge in Windows, MS Word, Excel, and Outlook.

    Professional Experience

    Galaxy International Hotel, Minneapolis, MN
    2002 - Present

    Motel Manager
    • Manage and maintain all year or seasonal lodging facilities.
    • Observe and monitor workers' performance to make sure that company rules and procedures are being followed.
    • Confer and cooperate with other department managers to coordinate hotel activities, such as weddings.
    • Answer questions about hotel policies and services and resolve customers complaints.
    • Arrange telephone answering service, mail delivery, and answer customers' questions about area.
    • Use computers to order food and beverages, and prepare reports.
    • Purchase supplies or services from outside vendors, such as laundry, repair, and trash.
    • Inspect hotel for cleanliness and appearance.
    • Coordinate front-office duties and resolve problems.
    • Greet and register guests.
    • Show, rent, and assign rooms or cabins.
    • Make decisions and develop plans for how to manage hotel.
    • Analyze financial information on computer and create reports for owners.
    • Handle money and record payments onto computer.
    • Monitor the number of open rooms when renting to non-event customers.
    • Answer customers' questions, make them feel at home, and build on-going relationships.

    Galaxy International Hotel, Minneapolis, MN
    2000 - 2002

    Assistant Motel Manager
    • Assisted the Manager to ensure efficient and profitable operation.
    • Established standards for personnel administration and performance, service to patrons, room rates, advertising, publicity, credit, food selection and service, and type of patronage to be solicited.
    • Planned dining room, bar, and banquet operations.
    • Allocated funds, authorized expenditures, and assisted in planning budgets for departments.
    • Interviewed, hired, and evaluated personnel.
    • Answered patrons' complaints and resolved problems.
    • Delegated authority and assigned responsibilities to department heads.
    • Inspected guests' rooms, public access areas, and outside grounds for cleanliness and appearance.
    • Processed reservations and adjusted guests' complaints.

    Galaxy International Hotel, Minneapolis, MN
    1998 - 2000

    Housekeeping Supervisor
    • Supervised the housekeeping staff; providing open communication, training, coaching and counseling and provide performance feedback to ensure maximum efficiency.
    • Supervised and inspected the cleaning of the guest rooms, turndown service, public areas and back of the house.
    • Ensured compliance with accident/loss prevention programs, SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
    • Issued assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
    • Issued supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies were available while controlling expenses.
    • Responded to guest requests, concerns and problems to ensure guest satisfaction.
    • Logged items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction.
    • Implemented emergency training and procedures to ensure appropriate protection of the hotel, guest, staff and company assets.

    Education

    Bachelor's Degree in Hotel and Hospitality Management
    University of New York (1998)




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