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Marine Service Manager Free Sample Resume - Resume Example - Free Resume Template - Resume Format - Resume Writing






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AMY SMITH
123 Main Street Atlanta, Georgia 30339
Home: (555) 555-1234, Cell: (555) 555-1235 asmith@sample~resume.com


Objective:   Seek the Position of Marine Service Manager

SUMMARY:   Highly energetic and self-motivated Marine Service Manager with huge background in building strong team, fostering communication between team members and establishing procedures to increase efficiency and customer satisfaction.

Summary of Qualifications
  • Ten years experience.
  • Proven success in the management of service related operations.
  • Strong results-driven, bottom-line focus.
  • Exceptional working understanding of and experience of managing P&L statements.
  • Proven history of hiring and developing high-achievers.
  • Profound customer service focus.
  • Excellent communication and interpersonal skills.
  • Remarkable attention to detail and organizational skills.
  • Strong work-ethic.
  • Immense computer skills (Microsoft: Excel, & Outlook).
  • In-depth knowledge of Marine/ATV Service Industry.
  • Strong service management experience, manufacturer certifications.
  • Extensive knowledge of company products and individual product features.
  • Profound ability to manage and motivate personnel.
  • Great ability to communicate effectively with company employees and various business contacts in a courteous, professional, and positive manner.
Professional Experience

Olympic Marine House Inc., Minneapolis
2002 - Present

Marine Service Manager
  • Supervise daily activities of department by: assigning and scheduling all rigging, warranty and service work orders.
  • Responsible for hiring, sourcing, training and scheduling of all service personnel.
  • Insure thoroughness and delivery of assigned tasks on a timely basis.
  • Monitor and analyze all expenses, sale of cost of goods, receivables, and parts inventory levels, warranty claims submitted and received.
  • Partner with Corporate Merchants in inventory needed for the repairs.
  • Ensure filing and monitoring systems are established.
  • Maintain a safe, clean and secure work environment.
  • Maintain technicians school records and schedules classes as needed.
  • Continually updating changes to stay current with the industry.
  • Lead the team to exceed operating goals.
  • Schedule customer maintenance and repair work.
  • Efficiently manage the rigging and delivery of new boats.
  • Develop team for greater performance & responsibility.
  • Maximize team productivity.
  • Expedite warranty work and claims resolution.
  • Manage applicable inventory and assets.
  • Oversee operations for Parts and Service Department.
  • Performs other related duties as assigned by management.

Olympic Marine House Inc., Minneapolis
2000 - 2002

Assistant Marine Service Manager
  • Assisted with the day-to-day operation of Marine Store, parts department and fuel dock, including maintenance of computer inventory system.
  • Performed supervision of store, parts department and fuel dock personnel in the absence of or by direction of the Marine Service Manager.
  • Acted as liaison for retail customers and in-house technicians.
  • Reconciled daily receipts/sales and cash-register(s) balance for the Marine Store and fuel dock.
  • Timely updated and maintained physical inventory stock using DockMaster software program.
  • Created/updated and timely processed purchase orders utilizing DockMaster.
  • Worked closely with accounting department to perform other accounting functions directly pertaining to the Marine Store, parts department and fuel dock records maintenance, payables and receivables processing and accountability.

Olympic Marine House Inc., Minneapolis
1997 - 2000

Customer Service Representative
  • Assisted customers with a positive shopping experience.
  • Ensured the competence and development of fellow Customer Service co-workers.
  • Worked with the Customer Satisfaction Index to benchmark and improve our service execution.
  • Responded to and resolve customer issues with urgency.
  • Ensured implementation and development of the Family Friendly Concept.
  • Assumed responsibility for projects and tasks as they occurred.

Education

Bachelor's Degree in Marine Science
University of New York (1997)




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