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Lodging Manager Free Sample Resume - Resume Example - Free Resume Template - Resume Format - Resume Writing






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AMY SMITH
123 Main Street Atlanta, Georgia 30339
Home: (555) 555-1234, Cell: (555) 555-1235 asmith@sample~resume.com


Seek The Position of Lodging Manager


Summary

A Highly talented Hospitality professional with more than twelve years day-to-day experience in coordinating a wide range of activities; managing a staff of 60 and finding a way to satisfy guest needs while maintaining positive attitudes and employee morale. Profound experience of tourists and irate guests who present unusual problems. Expert in ensuring that a smooth process exists to notify storage/receiving personnel of incoming product shipment and required specifications; and making sure that facilities are profitable and efficient. Excellent communication skills, both written and oral and knowledge of office equipment. Familiarity with general office procedures and operations, as well as confidentiality in all aspects of business and personnel operations. Possess good mathematical skills; extensive computer skills and the ability to multitask. Documented experience in all Front Office operations. In-dept knowledge in Front Office Systems (Springer Miller). Knowledge of profit and loss statements, management, PBX, and understanding of call accounting and other hospitality systems.

EDUCATION AND PROFESIONAL TRAINING

B.A. Hotel Management, University of New York, NY (1997)

Professional Experience

Assistant Lodging Manager, White Lake Hotels,
New York                                                     2003 - Present
  • Plan, direct, and coordinate front-office activities of hotels or motels, and resolve problems.
  • Greet and register guests.
  • Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
  • Assign duties to workers, and schedule shifts.
  • Participate in financial activities such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments.
  • Confer and cooperate with other managers in order to ensure coordination of hotel activities.
  • Collect payments, and record data pertaining to funds and expenditures.
  • Manage and maintain temporary or permanent lodging facilities.
  • Observe and monitor staff performance in order to ensure efficient operations and adherence to facility's policies and procedures.
  • Train staff members in their duties.
Tasty Hotels, Everett, NY                                   1998 - 2003
Pastry Chef
  1. Managed a staff of 8, responsible for all aspects of financial, creative and managerial tasks that are needed to operate my kitchen.
  2. Planned menus and executed the work.
  3. Trained staff and coordinated with the sales and revenue producing departments as well as the support departments in the hotel.
  4. Consulted with clients to determine their needs and dreams and reported to the Assistant Manager.
  5. Promoted the hotel and craft by giving demonstrations to classes, judged food shows and been on TV.
  6. Created a dessert experience for my guest that made them go "wow!" as well as an experience for my team that helped them achieve their professional goals.
Tasty Hotels, Everett, WA                                   1993 - 1998
Cook
  1. Prepared regular and special diet foods according to prescribed menus and recipes.
  2. Followed established schedules in cooking, baking, sanitation, and related activities.
  3. Determined proper cooking time and temperature.
  4. Took inventory of supplies on hand and ordered food supplies, ingredients, and other consumables on a scheduled basis as determined by menu and estimated number of diners.
  5. Cleaned and sanitized all food preparation equipment and ensured that they are kept in safe and operable condition.
  6. Demonstrated continuous effort to improve operations, decrease turnaround times, streamline work processes, and worked cooperatively and jointly to provide quality seamless customer service.
Computer Skills:

Windows, WordPerfect, PowerPoint, Word, Westlaw, Lexis-Nexus, Lotus Notes and Excel.



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