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Hotel Room Service Manager Free Sample Resume - Resume Example - Free Resume Template - Resume Format - Resume Writing






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AMY SMITH
123 Main Street Atlanta, Georgia 30339
Home: (555) 555-1234, Cell: (555) 555-1235 asmith@sample~resume.com


Objective:   Seek the Position of Hotel Room Service Manager

SUMMARY:   Exceptionally talented Hotel Room Service Manager with great background in managing the process of creating an overall in-room dining experience.

Summary of Qualifications

  • Great patience, tact and diplomacy to deal with internal and    external customers.
  • Strong ability to read, write and speak the English language.
  • In-depth knowledge of Microsoft Office and MICROS systems.
  • Excellent organizational, interpersonal and administrative skills.
  • Immense ability to handle multiple tasks.
  • Strong leadership skills and the ability to motivate people.
  • Great knowledge and understanding of hotel fire procedures.
  • In-dept knowledge of hotel security procedures.
  • Profound knowledge of Hotel Health & Safety policy and    procedures.
  • Strong knowledge of Departmental Safe Systems of Work and    Hotel facilities and opportunities.

    Professional Experience

    Excellence Hotels & Towers, Minneapolis, MN
    2002 - Present

    Room Service Manager
    • Interview, select, train, supervise, counsel and discipline room service staff for the efficient operation of the outlet.
    • Manage all special events in one of the banquet rooms.
    • Conduct pre-shift and departmental meetings communicating pertinent information to the staff, such as house count and menu changes.
    • Maximize room service department profitability.
    • Ensure par stock levels are maintained by calculating inventory, ordering, retrieving and stocking product.
    • Audit table set-up to ensure standards are being complied with.
    • Coach employees to ensure 100% compliance.
    • Visually monitor and take corrective action to ensure food quality and service standards are met.
    • Provide guidance for improvement and implement necessary adjustments for consistency.
    • Investigate and resolve food quality and service complaints.

    Excellence Hotels & Towers, Minneapolis, MN
    2000 - 2002

    Assistant Room Service Manager
    • Supervised and promoted Excellence room activities.
    • Supervised student and temporary employees during a major portion of the employee's work time.
    • Sold convenience store items.
    • Maintained simple records of income, expenses and inventory needs.
    • Coordinated Excellence photo I.D. card operation.
    • Communicated with vendors, both verbally and in writing, on matters relating to Excellence room operation.
    • Coordinated space and table rental and set up furniture for fairs, flea markets and other events during trade shows.
    • Replenished and removed money from soda and candy machines throughout Hotel.
    • Coordinated rental of commuter lockers and locks.

    Excellence Hotels & Towers, Minneapolis, MN
    1998 - 2000

    Room Service Supervisor
    • Carried out designated duties within the room service department.
    • Took guest orders for any Room Service.
    • Delivered food and drinks items from the Room Service menu to bedrooms as required.
    • Collected dirty trays.
    • Undertook general duties for the Room Service team as required.
    • Ensured that brand standards of customer service was consistently maintained.
    • Delivered Guest amenities in a timely manner.

    Education

    Alcohol Wwareness Certification

    Bachelor of Science Degree in Hospitality Management
    University of New York (1998)




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