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Hotel Bar & Beverage Manager Free Sample Resume - Resume Example - Free Resume Template - Resume Format - Resume Writing






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AMY SMITH
123 Main Street Atlanta, Georgia 30339
Home: (555) 555-1234, Cell: (555) 555-1235 asmith@sample~resume.com


Objective:   Seek the Position of Hotel Bar and Beverage Manager

SUMMARY:   Extremely knowledgeable and resourceful Hotel Bar and Beverage Manager with huge background in effectively managing, controlling and administering Restaurants (cafes, brasserie, coffee shop, etc) and supporting services, to the specified standards of the hotel and department, adhering to company and statutory regulations.

Summary of Qualifications

  • More than eight years experience.
  • Strong track record of maintaining consistent standards.
  • Excellent track record of continually training outlet staffs.
  • Great ability to run energetic, informative daily lineups and    maintain impeccable cleanliness standards.
  • Proven ability to maintain a strong presence on the floor and    closely coordinate opening and closing procedures.
  • Exceptional clear, concise written and verbal communication    skills.
  • Profound ability to sell concepts and ideas to management,    peers, and employees.
  • Proven track record of promoting an atmosphere of teamwork.
  • Demonstrate ability to lead by example.
  • Excellent time management and organizational skills.
  • Remarkable knowledge of and the ability to use computers.
  • Strong customer service orientation.
  • Excellent listening skills.

    Professional Experience

    Excellence Hotels & Towers, Minneapolis, MN
    2002 - Present

    Bar and Beverage Manager
    • Check that sufficient table linen, food and sundry items have been requisitioned for service periods and that buffer stocks are maintained.
    • Allocate jobs and 'stations', monitoring the completion of tasks - before, during and following service periods.
    • Ensure the restaurant is cleaned and fully prepared ready for service - checking table layouts, sideboards, buffets, special displays etc.
    • Check buffet food levels are maintained during service, according to customer demand.
    • Greet, seat, take orders, assist guests with food and wine selection. Check customer satisfaction during service.
    • Liaise with the kitchen, for menu content, special customer requests, queries and complaints/compliments.
    • Promote the menu and 'special offers'.
    • Ensure all post-service tasks are completed (e.g. unused foods/dishes/drinks are returned to kitchen, bar or cellar).
    • Assist with planning and organizing of special functions/seasonal events/projects.
    • Complete required administrative functions (e.g. customer bills, reports, time sheets) and assist with annual budget preparation.
    • Ensure effective security of keys and property - company, guest and personal.
    • Deal with lost property.
    • Challenge and report any person acting suspiciously.
    • Display and encourage a high level of personal hygiene, customer care courtesy and social skill.
    • Assist guests and promote the hotel's other facilities and services.

    Excellence Hotels & Towers, Minneapolis, MN
    2000 - 2002

    Assistant Bar and Beverage Manager
    • Constantly monitored all food and beverage services areas.
    • Ensured adequate staffing to cover the daily business demands.
    • Deployed staff in an efficient way to ensure all mis-en-place was in place for oncoming shifts.
    • Ensured the team gave exemplary hospitality to clients at all times.
    • Ensured that orders of food and beverage were served promptly in accordance with hotel standards.
    • Ensured the team was fully conversant with accounting procedures.
    • Maintained and improved food and beverage profits by monitoring wastage and breakages and implementing remedial action when necessary.
    • Ensured that revenue was maximized through correct billing and accounting procedures.
    • Ensured the team acted upon all up selling opportunities within the restaurant, lounge and bars through encouragement and incentives.
    • Carried out management functions as required.
    • Ensured that all standards relating to security were maintained.
    • Displayed a pro-active and consistent approach to stock control, cost control and cash control.
    • Ensured that new members of the team received departmental induction within their first week.
    • Carried out appraisals as required.

    Excellence Hotels & Towers, Minneapolis, MN
    1998 - 2000

    Management Trainee (under supervision)
    • Hosted and communicated with guests.
    • Organized the restaurant team: their tasks, schedules and information meetings.
    • Assisted the Restaurant Manager in staff management: recruitment, training, evaluation and promotion.
    • Monitored customer service levels.
    • Ensured the quality of service and service provision.
    • Took full responsibility for the Restaurant during allocated shifts.
    • Maximized restaurant occupancy.
    • Organized the layout of the dining room to create a warm and welcoming atmosphere.
    • Co-coordinated with the kitchen.

    Education

    Bachelor of Science Degree in Hotel Management
    University of New York (1998)




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