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Golf & Tennis Shop Manager Free Sample Resume - Resume Example - Free Resume Template - Resume Format - Resume Writing






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AMY SMITH
123 Main Street Atlanta, Georgia 30339
Home: (555) 555-1234, Cell: (555) 555-1235 asmith@sample~resume.com


Objective:   Seek the Position of Golf and Tennis Shop Manager

SUMMARY:   Profoundly gifted, knowledgeable, and resourceful Golf and Tennis Shop Manager with huge background in promoting and maximizing the "Guest First" store culture; exhibiting sound reasoning and accurate judgment in the decision-making process; altering approach and developing alternative solutions; supporting the General Manager in the daily operation of store activities in conjunction with serving as the primary management designate in the Hardlines area including maximizing sales and profitability, staff development and controlling expenses and shortages through company brand standards.

Summary of Qualifications

  • Exceptional ability to be guest-centric; listening,    understanding and responding to guest needs while being    committed to the Guest First philosophy.
  • Profound ability to manage, direct and lead staff.
  • Strong ability to communicate effectively and professionally    with associates and guests.
  • Thorough knowledge of processing information/merchandise     through computer system and POS register system.
  • Great working knowledge of word-processing, spreadsheet,    inventory, Internet and order processing systems.
  • Immense ability to read, write, analyze and interpret reports    business, correspondence and procedures effectively while    also effectively presenting information and responding to    questions.
  • Uncommon ability to express ideas, thoughts and direction    utilizing appropriate communication methods by listening,    soliciting and encouraging two-way communication and    feedback.
  • Solid ability to calculate figures and amounts such as    discounts, interest, commissions and percentages.
  • Uncommon ability to freely access all areas of the store    including sales floor, stock area and register area by standing,    walking, stooping, crawling, climbing, crouching and kneeling.
  • Uncommon ability to operate and use all equipment necessary    to run the store.
  • Strong ability to Lift and move up to 50 (fifty) pounds and    occasionally 100 (one hundred) pounds.
  • Remarkable ability to work varied hours/days as business    dictates.
  • Immense ability to travel as needed (i.e. corporate or regional    meetings).

    Professional Experience

    Zantek International, Inc., Minneapolis, MN
    2002 - Present

    Assistant Store Manager
    • Ensure each Guest receives exceptional "Guest First" service by providing a guest friendly environment which includes greeting and acknowledging every guest, maintaining outstanding standards, solid product knowledge and all other components of the "Guest First" service.
    • Oversee and direct performance in the following areas: apparel, tennis, register transactions, consumables and all other non-experiential areas.
    • Develop, communicate and implement plans to maximize sales to meet or exceed goals and objectives throughout the store especially in designated departments.
    • Control shrink, expenses, and payroll.
    • Ensure sales floor is adequately stocked, signed, and merchandised to brand presentation.
    • Assist in implementing floor moves, merchandising and display maintenance.
    • Ensure compliance with all policies and procedures through regular store management, meetings, store walk through and audits, etc.
    • Continually evaluate and react to performance issues and actively recruit for all store team positions.
    • Foster an open and team environment to receive and disseminate direction, ideas and changes to all store levels and appropriate business partners.
    • Address challenges, issues and opportunities in a direct, timely and constructive manner partnering appropriately as needed; fairly administering Golfsmith's policies and procedures taking timely and appropriate actions to ensure compliance.
    • Seek and receive feedback in a positive manner to better facilitate and execute future behaviors, build upon opportunities of improvement and to meet company goals and initiatives.
    • Act proactively in seeking and sharing current and accurate knowledge as it pertains to all Golfsmith's products and services.
    • Perform any other duties as assigned by management.

    Zantek International, Inc., Minneapolis, MN
    2000 - 2002

    Store Supervisor
    • Maintained efficient and accurate computer systems for accounting and bookkeeping relative to departmental budget, golf reservations, point of sale and perpetual inventory control system for the Zantek Shop.
    • Assembled information needed for contract negotiation and supervision of ongoing operations of the golf complex.
    • Monitored activities of lesser employees in preparing special events.
    • Assisted in supervision of golf complex for daily and special events.
    • Evaluated and inspected the adequacy of the golf complex and arranged for major and minor repairs.
    • Coordinated and maintained work schedules for necessary maintenance and custodial work by community service workers.
    • Inspected maintenance and repaired work for satisfactory completion.
    • Oversaw the acquisition of merchandise and supplies required for the ongoing operation of the Zantek Shop.
    • Coordinated staff members for special events and supervised cleaning contractors, volunteers, high school organizations, subcontractors, vendors, etc.
    • Developed ideas and concepts for the planning and promotion of City sponsored events.
    • Planed/scheduled events, and resolved scheduling conflicts.
    • Consulted with and responded to inquiries from potential clients/renters at Ernest Jones Golf Complex for course usage, multipurpose room, tennis courts, dining room rentals and any other special requests.
    • Explained contractual requirements, rental costs, insurance needs, liquor license, and in making other arrangements for the use of golf complex facilities.
    • Sets up and secured the completion of the necessary contractual documents.
    • Resolved problems with food and beverage concessionaire and maintenance contractor, in regard to course usage, event conflicts, cancellations, rainouts, and special events.
    • Performed general administration functions in connection with departmental programs, such as personnel policies and procedures.

    Zantek International, Inc., Minneapolis, MN
    1998 - 2000

    Direct Sales Executive
    • Responsible for answering the national sales line, taking calls from both potential clients and 3rd party referrers.
    • Drove the booking of appointments for the company's network of centers.
    • Responsible for providing positive front-line contact with customers.
    • Determined and met customer's needs.
    • Provided customer assistance and support, while selling merchandise and Protection Agreements to customers.
    • Responsible for ensuring that the customer's shopping experience is positive and assisted in achieving store sales, Protection Agreements and Credit goals.

    Education

    Bachelor's Degree in Marketing
    New York University (1998)



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