.

.

.

Gaming Manager Free Sample Resume - Resume Example - Free Resume Template - Resume Format - Resume Writing






"Professional Resume Writing Services" - Click Here

"Instant Cover Letters" - Click Here

"Amazing Resume Creator" - Click Here





AMY SMITH
123 Main Street Atlanta, Georgia 30339
Home: (555) 555-1234, Cell: (555) 555-1235 asmith@sample~resume.com


Objective:   Seek the Position of Gaming Manager

SUMMARY:   Top notch Gaming Manager with huge background in planning, organizing, co-ordinating and directing the activities of a gaming shop; ensuring that the shop and its staff offer excellent customer service; training and developing a team of cashiers and ensuring the profitability of the shop as a business.

Summary of Qualifications

  • Strong knowledge of the principles and processes of ensuring    excellent customer service.
  • Great knowledge mathematics and its application.
  • In-depth knowledge of business and management principles    involved in strategic planning, resource allocation, human    resources modeling, leadership technique, production methods,    and coordination of people and resources.
  • Remarkable ability to teach and guide subordinates work    practices.
  • Strong ability to communicate effectively in writing and in    speaking.
  • Exceptional knowledge of principles and procedures for    personnel recruitment, selection, training, compensation and    benefits, labor relations and negotiation, and personnel    information systems.
  • Great knowledge of human psychology.
  • Strong analytical and critical reasoning ability.

    Professional Experience

    Moon Walker Casino Inc., Minneapolis, MN
    2002 - Present

    Gaming Manager
    • Ensure very high standards of customer service.
    • Recruit training and managing staff.
    • Oversee the taking of bets and the fast and accurate paying out of winnings.
    • Oversee the use of machines and terminals in the shop and provide very basic technical support for these machines.
    • Develop the shop as a business by devising business plans.
    • Collect and manage numerical data on takings and profits/losses and keep strict records on these.
    • Manage budgets.
    • Monitor and evaluate all aspects of business performance, and plan for improved future levels of profit and customer satisfaction.
    • Market the betting shop and advertise what is on offer in line with head office policy (e.g., via poster displays).
    • Take responsibility for shop security, and for the internal appearance and ambience of the shop.
    • Deal with difficult customers when necessary.
    • Ensure compliance with industry regulations and health and safety legislation.
    • Feed ideas for improvements back to head office.
    • Attend managers' meetings and training sessions elsewhere.

    Moon Walker Casino Inc., Minneapolis, MN
    2000 - 2002

    Gaming Supervisor
    • Monitored game operations to ensure that house rules were followed, that tribal, state, and federal regulations were adhered to, and that employees provided prompt and courteous service.
    • Observed gamblers' behavior for signs of cheating such as marking, switching, or counting cards.
    • Notified security staff of suspected cheating.
    • Maintained familiarity with the games at a facility, and with strategies and tricks used by cheaters at such games.
    • Performed paperwork required for monetary transactions.
    • Resolved customer and employee complaints.
    • Greeted customers and asked about the quality of service they were receiving.
    • Established and maintained banks and table limits for each game.
    • Monitored stations and games, and moved dealers from game to game to ensure adequate staffing.
    • Reported customer-related incidents occurring in gaming areas to supervisors.
    • Explained and interpreted house rules, such as game rules and betting limits, for patrons.

    Moon Walker Casino Inc., Minneapolis, MN
    1998 - 2000

    Gaming Cage Worker
    • Maintained confidentiality of customers' transactions.
    • Counted funds and reconciled daily summaries of transactions to balance books.
    • Converted gaming checks, coupons, tokens, and coins to currency for gaming patrons.
    • Maintained cage security.
    • Determined cash requirements for windows, and order all necessary currency, coins, and chips.
    • Verified accuracy of reports such as authorization forms, transaction reconciliations, and exchange summary reports.
    • Cashed checks and processed credit card advances for patrons.
    • Sold gambling chips, tokens, and tickets to patrons and to other workers for resale to patrons.
    • Performed removal and rotation of cash, coin, and chip inventories as necessary.

    Education And Professional Training

    State of Minnesota Licensed Gaming Worker

    Associate Degree in Casino Operation
    University of New York (1998)




    "Amazing Resume Creator" - Click Here

    "Instant Cover Letters" - Click Here

    "Professional Resume Writing Services" - Click Here