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Cruise Line Agency Secretary Free Sample Resume - Resume Example - Free Resume Template - Resume Format - Resume Writing






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AMY SMITH
123 Main Street Atlanta, Georgia 30339
Home: (555) 555-1234, Cell: (555) 555-1235 asmith@sample~resume.com


Objective:   Seek the Position of Cruise line Agency Secretary

SUMMARY:   Exceptionally talented Cruise line Agency professional with huge background in providing secretarial and administrative support to a cruise line.

Summary of Qualifications

  • Over six years experience.
  • Profound knowledge of administrative and clerical procedures    and systems such as word processing systems, filing and    records management systems, transcription systems, forms    design principles, and other office procedures and terminology    applicable laws, rules, regulations and/or policies and    procedures agency and/or organizational program(s) laws    governing access to public and private records (Government    Records Access and Management Act).
  • Strong knowledge of principles, practices and procedures of    an office environment.
  • Exceptional knowledge of grammar, spelling and punctuation.
  • Profound ability to make a decision or solve a problem by using    logic to identify key facts, explore alternatives, and propose    quality solutions.
  • Remarkable ability to assemble, sort, and/or distribute    documents, supplies, and/or materials/items.
  • Solid ability to review and/or edit documents for accuracy and    completeness.
  • In-depth ability to speak clearly, concisely and effectively;    listen to, and understand, information and ideas as presented    verbally
  • Immense ability to establish, organize and maintain files

    Professional Experience

    Fun Travels Inc., Minneapolis, MN
    2002 - Present

    Guest Relations Officer
    • Assist the Guest Relations Manager in all aspects pertaining to the Guest Relations Department.
    • Provide high profile quality guest services.
    • Handle all complaints and problems to the guest's satisfaction.
    • Sell stamps, postcards, cookbooks and mini-menus as requested.
    • Keep accurate accounting records of sales.
    • Sign guests up for all galley tour visits.
    • Register repeaters, VIP, and travel agent parties and forwarding all invitations to the guests.
    • Maintain lost and found area and records.
    • Report any cabin change requests.
    • Solve any guest complaints or problems.
    • Make ship announcements in several languages as directed.
    • Validate guest's ship Credit Card for all ship purchases.
    • Cash traveler checks and currency after banking hours.

    Xtel Inc., Minneapolis, MN
    2000 - 2002

    Executive Secretary
    • Maintained calendars; scheduled and coordinated appointments.
    • Wrote and drafted correspondence, reports, documents and other written materials.
    • Reviewed incoming correspondence; initiated replies as appropriate; routed matters requiring action by staff or other organizations and followed up to ensure actions were completed.
    • Reviewed outgoing correspondence, edited for procedural and grammatical accuracy, conformance to general policy and factual correctness; advised writers of problems needing attention.
    • Edited written materials for accuracy, format, and arrangement of materials.
    • Recorded and transcribed minutes of meetings, hearings, dictation, dialogue, etc., and produced document in draft and final format.
    • Prepared and processed documents; reviewed for accuracy and completeness; updated information and evaluated against policy; compared elements for consistency and logical relationships, etc.
    • Received calls and greeted visitors, took and relayed messages, responded to requests for information; provided information and directed callers/visitors to appropriate individuals.
    • Provided assistance and on-the-job training.
    • Maintained and created files and record keeping systems.
    • Sorted, labeled files and retrieved documents and other materials.
    • Performed other tasks as assigned.

    Education

    Associate Degree in Secretariat Studies
    University of New York (2000)




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