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Conciliator Free Sample Resume - Resume Example - Free Resume Template - Resume Format - Resume Writing






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AMY SMITH
123 Main Street Atlanta, Georgia 30339
Home: (555) 555-1234, Cell: (555) 555-1235 asmith@sample~resume.com


Objective:   Seek the Position of Conciliator

SUMMARY:   Top flight Conciliator with huge background in investigating formal charges of discrimination, preparing decisions on cases, performing intake activities, conciliating and mediating cases, and providing outreach and educational services as assigned.

Summary of Qualifications
  • Over ten years experience.
  • Thorough knowledge of State, Federal and City laws, regulations, policies and legal resources relating to equal opportunity, and civil rights.
  • Great knowledge of the principles and practices of dispute resolution, mediation and negotiation as they relate to equal opportunity and civil rights cases.
  • Solid knowledge of New York and pertinent federal laws, regulations, procedures, and legal precedents in the fields of labor relations and employment standards.
  • Excellent knowledge of the principles, practices, and techniques of mediation used in facilitating the settlement of labor/management disputes.
  • Profound knowledge of community outreach and training principles and practices.
  • Profound knowledge of computer applications including word processing and spreadsheet applications.
  • Exceptional ability to interview individuals with discrimination complaints.
  • In-depth ability to independently research, gather and analyze factual data and evidence relevant to equal opportunity/civil rights cases.
  • Remarkable ability to communicate effectively, both orally and in writing.
  • Strong ability to apply City Ordinance to factual situations and determine if there is probable cause to believe that a violation has occurred.
  • Remarkable ability to take facts and legal concepts and make them understandable to the general public.
  • Exceptional ability to effectively prepare, present and support findings and determinations.
  • Uncommon ability to meet and deal effectively with individuals and groups from diverse backgrounds.
  • Exceptional ability to develop and maintain effective working relationships with individuals and groups of diverse backgrounds and other governmental and community organizations.
  • Demonstrated ability to function as a team member.
  • Uncommon ability to maintain personal composure in hostile environments and when dealing with angry people.
  • Strong ability to maintain neutrality when investigating and conciliating cases and dealing with parties to complaints.
  • Exceptional ability to conciliate cases and negotiate and document settlements.

Professional Experience

City of New York, New York, NY                   2000 - Present

EOC Investigator/Conciliator II
  • Provide complaint intake services to the public. Interview prospective complainants by phone or in person. Determine if the allegation(s) constitute a complaint of discrimination as defined by Madison Equal Opportunities Ordinance and Commission Rules and whether the Madison EOC has jurisdiction over the case. Make referrals to other agencies as appropriate and respond to questions about the complaint process. Draft or assist complainants to draft complaints and witness and notarize them. Review relevant rules, ordinances and procedures with complainants, their legal representatives or advocates at intake.
  • Review discrimination cases assigned by the supervisor. Analyze issues and prepare an investigation plan. Prepare an investigative questionnaire for the parties (standard plus case-specific questions) and have it mailed with the complaint.
  • Use investigative techniques to gather information, documents and witness statements in order to make a determination of "probable cause" or "no probable cause." Analyze information gathered to ensure a thorough investigation. Discuss cases with supervisor and prior to writing Initial Determination.
  • Discuss status of early mediation with appropriate staff to determine possible remedies. If not settled, draft an Initial Determination of "probable cause" or "no probable cause" based on information; previous court decisions; and State, Federal and City law. Review draft with supervisor and make changes and/or collect additional evidence as recommended.
  • Provide mediation/conciliation services to resolve equal opportunity discrimination complaints. Receive and review complaints. Contact interested parties to assess potential for dispute settlement. Analyze pertinent issues and discuss complaint with parties as appropriate. Advise parties of the impact of settlement and the required steps if settlement is not reached. May assist parties in formulating terms of settlement. Prepare the settlement agreement, if appropriate. Maintain related documentation. Provide conciliation services to parties at any phase of the complaint process upon referral.
  • Provide technical assistance to the public and make educational presentations.
  • Perform related work as required

City of New York, New York, NY                      1998 - 2000

Labor Conciliator II
  • Conducted quasi-judicial wage claim hearings; evaluated evidence and testimony; issued findings of fact, conclusions of law, and court enforceable orders.
  • Served as elections agent for the City in the scheduling, conduct, and verification of results in union representation elections; directed subordinate conciliators in the conduct of unit representation elections.
  • Met with petitioners and respondents as a mediator to resolve disputes and execute binding settlement agreements or consent orders on behalf of the City.
  • Conducted independent investigations of employment standards disputes; administered oaths and interviews to affected parties to resolve issues.
  • Presented information and reports and responds to inquiries from the public, officials and various groups concerning labor relations and employment standards laws and regulations.

City of New York, New York, NY                      1996 - 1998

Labor Conciliator I
  • Investigated complaints and gathered and organized evidence concerning alleged violations of state regulatory or civil law or of fraud.
  • Prepared case file for presentation to superiors or for hearing.
  • Testified at hearings or in court to present evidence of violations and/or the accuracy or authenticity of records.
  • Verified employee interest in representation; assisted in conducting larger public employee representation elections; assisted in the certification of elections results.
  • Provided information to interested parties regarding the provisions of New York labor relations laws and the rights of employers and employees.

Education

Masters Degree in Dispute Management
New York University NY (2000)

Bachelor's Degree in Sociology
New York University NY (1996)




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