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Computer Support Specialist 1 Free Sample Resume - Resume Example - Free Resume Template - Resume Format - Resume Writing
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AMY SMITH
123 Main Street • Atlanta, Georgia • 30339
Home: (555) 555-1234, Cell: (555) 555-1235
asmith@sample~resume.com
••••••••••••••••••••••••••••••
Objective: Seek the Position of Computer Support Specialist
SUMMARY: Exceptionally gifted Computer Support Specialist with over ten years experience acting as computer technical expert and resolving technical problems; performing computer production control services which include quality control; preparation of computer input and dissemination of output; system support and analysis of problems; overseeing set up and production including assembling the required programs, tape and disk files, custom paper forms, input data, and run documentation; providing technical assistance on the job control language used to assess support packages.
Summary of Qualifications
Strong knowledge of the principles, theories, and practices of computer science.
Exceptional knowledge of computer programming languages.
Solid knowledge of the principles, theories, and practices of computer data storage, retrieval, and/or restoration.
Excellent ability to determine what is causing an operating error and determine resolution
Uncommon ability to make a decision or solve a problem by using logic to identify key facts, explore alternatives, and propose quality solutions.
Profound ability to use equipment management system software.
Strong ability to design and analyze computer systems (i.e., hardware).
In-depth ability to provide consultation and expert advice and testimony.
Immense ability e to speak clearly, concisely and effectively; listen to, and understand information and ideas as presented verbally.
Profound ability to communicate information and ideas clearly, and concisely, in writing; read and understand information presented in writing.
Deep ability to use state or agency-specific software application program(s).
Remarkable ability to lead the work of others by monitoring, reviewing, training co-workers and delegating work.
Uncommon ability to use computer word processing software.
Professional Experience
Mendal Car Rentals Inc., Minneapolis, MN 2002 - Present
Computer Support Specialist II
- Assemble software and hardware according to the design specifications.
- Troubleshoot and diagnose problems, make adjustments, repair and perform preventative maintenance on computers, vehicles, equipment, and machinery, etc.
- Review computer output to ensure that it is accurate and routed correctly.
- Review production for problems and propose solutions, enhancements, procedural changes.
- Provide technical assistance on agency issues, services, program(s), and computer hardware and software, etc.
- Provide consultation, make recommendations, give appropriate advice, and facilitates decisions.
- Maintain accurate records and logs.
- Prepare software documentation for future reference and maintenance needs.
- Lead and functionally supervise staff; delegate work assignments, monitor/review quality of work, schedule staff, provide technical assistance and training, and provide input on performance appraisal, hiring and discipline.
- Perform other tasks as assigned.
Mendal Car Rentals Inc., Minneapolis, MN 2000 - 2002
Computer Support Specialist I
- Assisted in the assessment of user training needs; coordinated system applications training and performed in-house training.
- Troubleshot problems with company networks and peripheral equipment, including troubleshooting problems with hardware and software.
- Maintained the G.I.S. database, including inputting and correcting data, determining format, researching data conversions, establishing data specifications, updating sources and ensuring data integrity.
- Installed and troubleshot problems with the G.I.S. mapping system, including installing new applications, installing upgrades and assisting users to solve software problems.
- Scheduled and coordinated application development and systems integration provided by outside service contractors.
- Installed and maintained network systems and related peripheral equipment; performed basic network administration and security functions ensuring system integrity and security.
- Acted as a technical resource in assisting users to resolve problems with specialized and dedicated technology systems; implemented solutions and notified outsource providers as required.
- Made purchase recommendations, including helping users assess needs and providing justification for equipment and services.
- Assisted in preparing the budget by researching costs of software and hardware related to the G.I.S. system.
- Performed other duties of a similar nature and level.
Rex Computing Inc., Minneapolis, MN 1996 - 2000
Computer Technician
- Installed configured and upgraded operating systems and software, using standard business and administrative packages; modified specific applications for use in operational departments.
- Installed, assembled and configured computers, monitor, network infrastructure and peripherals such as printers, scanners and related hardware; pulled cables and rewired and directed the rewiring of cables as required for new installations and office reconfiguration.
- Troubleshot problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems; made repairs and corrections where required.
- Acted as a technical resource in assisting users to resolve problems with equipment and data; staffed a centralized help desk to facilitate exchange of information and advice; implemented solutions and notified outsource providers as required.
- Made hardware and software acquisition recommendations including helping users assess needs and providing justification for equipment and services.
- Assisted in instructing company staff in the use of standard business and administrative software, including word processing, spreadsheets and database management; provided instruction and written documentation where required.
- Assisted with the planning, design, research and acquisition of new or upgraded hardware and software systems; maintained knowledge of hardware, software and network technology and recommended modifications as necessary.
- Performed other duties as assigned.
Education
Bachelor's Degree in Computer Science New York University NY (1996)
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