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Computer Support Specialist 1 Free Sample Resume - Resume Example - Free Resume Template - Resume Format - Resume Writing






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AMY SMITH
123 Main Street Atlanta, Georgia 30339
Home: (555) 555-1234, Cell: (555) 555-1235 asmith@sample~resume.com


Objective:   Seek the Position of Computer Support Specialist

SUMMARY:   Exceptionally gifted Computer Support Specialist with over ten years experience acting as computer technical expert and resolving technical problems; performing computer production control services which include quality control; preparation of computer input and dissemination of output; system support and analysis of problems; overseeing set up and production including assembling the required programs, tape and disk files, custom paper forms, input data, and run documentation; providing technical assistance on the job control language used to assess support packages.

Summary of Qualifications

  • Strong knowledge of the principles, theories, and practices of    computer science.
  • Exceptional knowledge of computer programming languages.
  • Solid knowledge of the principles, theories, and practices of    computer data storage, retrieval, and/or restoration.
  • Excellent ability to determine what is causing an operating    error and determine resolution
  • Uncommon ability to make a decision or solve a problem by    using logic to identify key facts, explore alternatives, and    propose quality solutions.
  • Profound ability to use equipment management system    software.
  • Strong ability to design and analyze computer systems (i.e.,    hardware).
  • In-depth ability to provide consultation and expert advice and    testimony.
  • Immense ability e to speak clearly, concisely and effectively;    listen to, and understand information and ideas as presented    verbally.
  • Profound ability to communicate information and ideas clearly,    and concisely, in writing; read and understand information    presented in writing.
  • Deep ability to use state or agency-specific software    application program(s).
  • Remarkable ability to lead the work of others by monitoring,    reviewing, training co-workers and delegating work.
  • Uncommon ability to use computer word processing software.

    Professional Experience

    Mendal Car Rentals Inc., Minneapolis, MN
    2002 - Present

    Computer Support Specialist II
    • Assemble software and hardware according to the design specifications.
    • Troubleshoot and diagnose problems, make adjustments, repair and perform preventative maintenance on computers, vehicles, equipment, and machinery, etc.
    • Review computer output to ensure that it is accurate and routed correctly.
    • Review production for problems and propose solutions, enhancements, procedural changes.
    • Provide technical assistance on agency issues, services, program(s), and computer hardware and software, etc.
    • Provide consultation, make recommendations, give appropriate advice, and facilitates decisions.
    • Maintain accurate records and logs.
    • Prepare software documentation for future reference and maintenance needs.
    • Lead and functionally supervise staff; delegate work assignments, monitor/review quality of work, schedule staff, provide technical assistance and training, and provide input on performance appraisal, hiring and discipline.
    • Perform other tasks as assigned.

    Mendal Car Rentals Inc., Minneapolis, MN
    2000 - 2002

    Computer Support Specialist I
    • Assisted in the assessment of user training needs; coordinated system applications training and performed in-house training.
    • Troubleshot problems with company networks and peripheral equipment, including troubleshooting problems with hardware and software.
    • Maintained the G.I.S. database, including inputting and correcting data, determining format, researching data conversions, establishing data specifications, updating sources and ensuring data integrity.
    • Installed and troubleshot problems with the G.I.S. mapping system, including installing new applications, installing upgrades and assisting users to solve software problems.
    • Scheduled and coordinated application development and systems integration provided by outside service contractors.
    • Installed and maintained network systems and related peripheral equipment; performed basic network administration and security functions ensuring system integrity and security.
    • Acted as a technical resource in assisting users to resolve problems with specialized and dedicated technology systems; implemented solutions and notified outsource providers as required.
    • Made purchase recommendations, including helping users assess needs and providing justification for equipment and services.
    • Assisted in preparing the budget by researching costs of software and hardware related to the G.I.S. system.
    • Performed other duties of a similar nature and level.

    Rex Computing Inc., Minneapolis, MN
    1996 - 2000

    Computer Technician
    • Installed configured and upgraded operating systems and software, using standard business and administrative packages; modified specific applications for use in operational departments.
    • Installed, assembled and configured computers, monitor, network infrastructure and peripherals such as printers, scanners and related hardware; pulled cables and rewired and directed the rewiring of cables as required for new installations and office reconfiguration.
    • Troubleshot problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems; made repairs and corrections where required.
    • Acted as a technical resource in assisting users to resolve problems with equipment and data; staffed a centralized help desk to facilitate exchange of information and advice; implemented solutions and notified outsource providers as required.
    • Made hardware and software acquisition recommendations including helping users assess needs and providing justification for equipment and services.
    • Assisted in instructing company staff in the use of standard business and administrative software, including word processing, spreadsheets and database management; provided instruction and written documentation where required.
    • Assisted with the planning, design, research and acquisition of new or upgraded hardware and software systems; maintained knowledge of hardware, software and network technology and recommended modifications as necessary.
    • Performed other duties as assigned.

    Education

    Bachelor's Degree in Computer Science
    New York University NY (1996)




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