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Computer Support Specialist Free Sample Resume - Resume Example - Free Resume Template - Resume Format - Resume Writing






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AMY SMITH
123 Main Street Atlanta, Georgia 30339
Home: (555) 555-1234, Cell: (555) 555-1235 asmith@sample~resume.com


OBJECTIVE:
Desire the Position of Computer Support Specialist in a Major Corporation
PROFILE:
Extremely talented, self-motivated, enthusiastic Computer Scientist with huge background in Computer Support Services, provide technical assistance to computer system users. Answer questions and resolve computer problems for clients in person, via telephone or from remote location. Also provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Core Competencies

Six years of experience in providing technical assistance to    computer system users.
Expert in LAN administration and desktop hardware/software    configuration and support.
Strong working knowledge of Unix/Linux and Microsoft Windows    operating systems and Internet applications and protocols.
Deep familiarity with Data communications hardware/software,    including routers, switches and firewalls.
Demonstrated ability to work in a team environment with    strong interpersonal skills, both written and oral, and a    positive attitude toward sharing expertise and assisting others    to learn.
Ability to perform installation of network cabling, cable    termination, fiber optic cable installation and termination.
Uncommon ability to install, maintain and monitor electronic    equipment including: network cards, CSU/DSUs, hubs, routers,    switches, controllers, multiplexors and other related    networking equipment.
Immense ability to discover, diagnose and correct network    performance problems and failures.
Proficient in the preparation and maintenance of network    documentation and diagrams.
Deep understanding of telecommunications and network    industry concepts, methods and standards for application to    assigned work.

Professional Experience

Liberty Network Communications, Everett, WA   2003 Present
Network Support Specialist
  1. Participate in LAN/WAN network planning activities.
  2. Coordinate LAN/WAN network implementation projects; maintain project control plan; and report project progress to management.
  3. Perform and coordinate cable installations.
  4. Coordinate projects with vendors, telecommunication companies, customers, other divisions of the Information Services Department and other entities as required.
  5. Perform and coordinate fiber optic cable installations.
  6. Terminate various types of cable for connectivity to various types of electronic equipment; and install wireless network equipment.
  7. Perform configuration and define parameters for installation and testing of LAN/WAN CSU/DSUs, hubs, routers, switches, controllers, multiplexors and other related networking equipment.
  8. Use computers, monitoring and testing equipment to determine LAN/ WAN network component performance; take corrective action to improve network performance; and prepare equipment procurement specifications.
  9. Prepare standards and guidelines for network implementation; and identify appropriate techniques and procedures for cable and equipment installation, maintenance, monitoring and performance improvement.
  10. Travel to offsite locations to perform related work; transport equipment and materials to and from remote work sites; and respond to emergency situations.
BigBrother UnixTeam, Everett, WA                         2000 2003
Junior Network Specialist
  1. Assisted in the day-to-day support of the BigBrother data communications network and Internet services .
  2. Responsible for the support of network services relating to desktop connectivity.
  3. Wrote clear and coherent documents regarding support incidents.
  4. Installed and repaired equipment and software.
  5. Developed and implemented required problem solutions.
  6. Assisted in the maintenance of local area networks.
  7. Analyzed and diagnosed operating problems.
  8. Provided computer technical support services to personal computer.
EDUCATION

Microsoft, Novell, and Oracle Certified
B.S in Computer Engineering, New York University (1999).



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