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Car Rental Office Manager Free Sample Resume - Resume Example - Free Resume Template - Resume Format - Resume Writing






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AMY SMITH
123 Main Street Atlanta, Georgia 30339
Home: (555) 555-1234, Cell: (555) 555-1235 asmith@sample~resume.com


Objective:   Seek the Position of Car Rental Office Manager

SUMMARY:   Remarkably talented Office Manager with huge background in researching, analyzing, and approving all records management equipment, negotiating records management vendor contracts and managing corporate records function and staff.

Summary of Qualifications

  • Over twelve years experience.
  • Thorough knowledge of records management methodologies.
  • Excellent analytical ability.
  • Remarkable attention to detail and ability to manage teams.
  • Profound ability to communicate clearly and concisely, both    orally and in writing.
  • Excellent time management, planning and organization skills.
  • Exceptional ability to multi-task in a fast paced environment    and act with a sense of urgency.
  • Strong ability to contribute individually with minimal    supervision and as part of a team.
  • Superior problem solving skills - resourceful and creative with    solutions.
  • Solid PC skills including knowledge of MS Office (Word, Excel).

    Professional Experience

    Mendal Car Rentals Inc., Minneapolis, MN
    2002 - Present

    Manager, Corporat Records
    • Supervise staff of six permanent and six temporary employees.
    • Supervise and direct the annual scanning of over 12 million Mendal Rental Agreements and other documents.
    • Manage the relationship with Xtel Card Systems, the vendor that optically scans over 7 million Mendal Rental Agreements per year.
    • Develop, analyze and recommend records management processes and procedures.
    • Appraise, categorize and classify the organization's records.
    • Establish and create the processes related to the microfilming and retrieval of the organization's source documents.
    • Respond to retrieval requests from various departments including Legal, Insurance and Security.
    • Maintain knowledge of emerging records management and document imaging technologies and trends.
    • Research and approve the purchasing and/or leasing of records management equipment.
    • Participate in negotiations of records management vendor contracts.
    • Plan and develop Corporate Records function's annual operating budget.
    • Ensure proper staffing and the use of overtime hours to maximize the effectiveness of the Corporate Records function.
    • Conduct annual performance appraisals for direct reports, recommends salary increases, provides individual feedback to improve performance and initiate corrective action in response to personnel problems.
    • Direct the training of new employees to perform their duties in a manner consistent with company standards.

    Mendal Car Rentals Inc., Minneapolis, MN
    1998 - 2002

    Assistant Manager Accounts
    • Maintained and expanded sales and marketing opportunities within all areas of Federal Government.
    • Developed strategic selling initiatives and contracts as well as form exclusive partnerships with key government travel agencies to improve revenue and market share to maximize profitability.
    • Controlled and contributed to sales activities gathering share and revenue from Federal Government.
    • Secured, maintained and serviced an account portfolio and acted as a company liaison to the Federal Government.
    • Assumed responsibility for mid size association accounts.
    • Reported key industry developments and recommended actions to sales leadership team.
    • Maintained account files using a sales software tracking system.
    • Recommended and implemented pricing and marketing strategies.
    • Participated in company strategies for travel industry as well as organization's marketing and communication strategies.
    • Represented the organization as a leader at sales conventions, trade shows, and sales seminars.
    • Negotiated preferred supplier agreements and contracts with key government travel agencies and made recommendations to the organization's sales management to identify target business opportunities.
    • Utilized sales databases to measure weekly or monthly sales activity, inspection points, tracking success/leads/failures and communicated significant account activity with other applicable functions in the organization.

    Mendal Car Rentals Inc., Minneapolis, MN
    1996 -1998

    Service Supervisor
    • Inspected vehicles to ensure safety equipment is in working order; lights, tires, brakes, wipers, horn, seat belts, mirrors and back-up lights.
    • Cleaned all exterior and interior windows and mirrors and vacuum interior, floor, seats, ashtray and trunk.
    • Provided positive customer service, including greetings, assistance with luggage and personal belongings, where applicable.
    • Placed items found in vehicles in lost and found.
    • Directed drivers to drop off locations as necessary.
    • Drove vehicles from drop off point to service area; drove vehicles through car wash and to ready line as necessary.
    • Refueled vehicles and logged identification number with fuel needed and mileage.
    • Ensured that the key tag is properly marked with the correct VIN or Unit number and license plate number.
    • Maintained a clean and orderly work area and reported any unsafe or hazardous conditions.
    • Completed the out-of-service tag and ensured that vehicles are moved to the maintenance area.
    • Identified and pulled vehicles that are eligible for turnback, flagged for grounding or preventative maintenance and verified their movement to the proper lot location.

    Mendal Car Rentals Inc., Minneapolis, MN
    1994 - 1996

    Rental Agent
    • Used company approved sales and service techniques when determining customer needs.
    • Offered all optional products to meet customer wants and needs.
    • Made eye contact and greet all customers.
    • Thanked customers at the conclusion of their transaction.
    • Prepared rental and return documents accurately and completely.
    • Qualified each customer using our company rental requirement guidelines.
    • Offered all customers assistance with directions, maps, local area information and service information.
    • Reviewed rental parameters with all customers to ensure a complete understanding of our rates and service charges.
    • Reviewed all charges at the time of vehicle return.
    • Answered the phone in a friendly, helpful and prompt manner.
    • Assisted customers by effectively resolving all customer service issues.
    • Maintained the appearance of the rental counters and areas to present a neat and orderly image.
    • Assisted and coordinated customers within the queue to minimize any wait time and promoted the most efficient service method.
    • Performed other customer service related duties to ensure our service met the needs of the customer.

    Education

    Bachelor's Degree in Business Administration
    New York University NY (1996)




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