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Adjustment Clerk Free Sample Resume - Resume Example - Free Resume Template - Resume Format - Resume Writing






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AMY SMITH
123 Main Street Atlanta, Georgia 30339
Home: (555) 555-1234, Cell: (555) 555-1235 asmith@sample~resume.com


Objective:   Seek the Position of Adjustment Clerk

SUMMARY:   Highly reliable and resourceful Adjustment Clerk with huge background researching customer complaints and making necessary adjustments and recommendations to resolve issues.

Summary of Qualifications

  • Seven years experience.
  • Excellent communication skill.
  • Exceptional ability to use the keyboard.
  • Uncommon troubleshooting ability.
  • Strong math skills.
  • Remarkable knowledge of word processing, spreadsheet and    database software applications.
  • Strong knowledge of commonly-used concepts, practices, and    procedures within a particular field.
  • Profound ability to rely on instructions and pre-established    guidelines to perform the functions of the job.

    Professional Experience

    Galaxy Electrical Workstation Inc., Minneapolis
    2002 - Present

    Adjustment Clerk II
    • Investigate customer complaints about merchandise, service, billing, or credit rating.
    • Examine records, such as bills, computer printouts, microfilm, meter readings, bills of lading, and related documents and correspondence, and converse or correspond with customer and other company personnel, such as billing, credit, sales, service, or shipping, to obtain facts regarding customer complaint.
    • Examine pertinent information to determine accuracy of customer complaint and to determine responsibility for errors.
    • Notify customer and designated personnel of findings, adjustments, and recommendations, such as exchange of merchandise, refund of money, credit of customer's account, or adjustment of customer's bill.
    • Recommend to management improvements in product, packaging, shipping methods, service, or billing methods and procedures to prevent future complaints of similar nature.
    • Examine merchandise to determine accuracy of complaint.
    • Follow up on recommended adjustments to ensure customer satisfaction.
    • Key information into computer to obtain computerized records.
    • Trace missing merchandise.
    • Investigate overdue and damaged shipments or shortages in shipments for common carrier.

    Galaxy Electrical Workstation Inc., Minneapolis
    2000 - 2002

    Adjustment Clerk I
    • Reviewed network adjustment reports and processed adjustments through available network adjustment systems ensuring compliance with rules and timelines.
    • Ensured all adjustments were processed daily.
    • Provided support for research and resolution of discrepancies related to reconciliation of networks.
    • Provided exception adjustment detail to credit unions daily via e-mail or fax.
    • Performed other duties as assigned.

    Education

    High School Diploma (2000)




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