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Job Descriptions, Definitions Roles, Responsibility: Taxi Drivers & Chauffeurs




Anyone who has been in a large city knows the importance of taxi and limousine services. Taxi drivers and chauffeurs help passengers get to and from their homes, workplaces, and recreational pursuits such as dining, entertainment, and shopping, as well as to and from business-related events. These professional drivers also help out-of-town business people and tourists get around in unfamiliar surroundings. Some drivers offer sight-seeing services around their city.

At the beginning of their driving shift, taxi drivers usually report to a taxicab service or garage where they are assigned a vehicle, most frequently a large, conventional automobile modified for commercial passenger transport. They record their name, the date, and the cab’s identification number on a trip sheet. Drivers check the cab’s fuel and oil levels and make sure that the lights, brakes, and windshield wipers are in good working order. Drivers adjust rear and side mirrors and their seat for comfort. Any equipment or part not in good working order is reported to the dispatcher or company mechanic.

Taxi drivers pick up passengers by “cruising” for fares, prearranging pickups, and picking up passengers from taxistands in high-traffic areas. In urban areas, the majority of passengers flag down drivers cruising the streets. Customers also may prearrange a pickup by calling a cab company and giving a location, approximate pickup time, and destination. The cab company dispatcher then relays the information to a driver by two-way radio, cellular telephone, or onboard computer. Outside of urban areas, the majority of trips are dispatched in this manner. Drivers also pick up passengers waiting at cabstands or in taxi lines at airports, train stations, hotels, restaurants, and other places where people frequently seek taxis.

Some drivers transport individuals with special needs, such as those with disabilities and the elderly. These drivers, known as paratransit drivers, operate specially equipped vehicles designed to accommodate a variety of needs in nonemergency situations. Although special certification is not necessary, some additional training on the equipment and passenger needs may be required.

Drivers should be familiar with streets in the areas they serve so that they can use the most efficient route to destinations. They should know the locations of frequently requested destinations, such as airports, bus and railroad terminals, convention centers, hotels, and other points of interest. In case of emergency, the driver should know the location of fire and police stations as well as hospitals.

Upon reaching the destination, drivers determine the fare and announce it to their riders. Fares often consist of many parts. In many cabs, a taximeter measures the fare based on the distance covered and the amount of time the trip took. Drivers turn on the taximeter when passengers enter the cab and turn it off when they reach the final destination. The fare also may include surcharges to help cover fuel costs as well as fees for additional passengers, a fee for handling luggage, and a drop charge—an additional flat fee added for use of the cab. In some cases, fares are determined by a system of zones through which the taxi passes during a trip. Each jurisdiction determines the rate and structure of the fare system covering licensed taxis. Passengers generally add a tip or gratuity to the fare. The amount of the gratuity depends on the passengers’ satisfaction with the quality and efficiency of the ride and the courtesy of the driver. Drivers issue receipts upon request by the passenger. They enter onto the trip sheet all information regarding the trip, including the place and time of pickup and dropoff and the total fee; these logs help taxi company management check drivers’ activity and efficiency. Drivers also must fill out accident reports when necessary.

Chauffeurs operate limousines, vans, and private cars for limousine companies, private businesses, government agencies, and wealthy individuals. Chauffeur service differs from taxi service in that all trips are prearranged. Many chauffeurs transport customers in large vans between hotels and airports as well as bus or train terminals. Others drive luxury automobiles, such as limousines, to business events, entertainment venues, and social events. Still others provide full-time personal transportation for wealthy families and private companies.

At the beginning of the workday, chauffeurs prepare their automobiles or vans for use. They inspect the vehicle for cleanliness and, when needed, vacuum the interior and wash the exterior body, windows, and mirrors. They check fuel and oil levels and make sure the lights, tires, brakes, and windshield wipers work. Chauffeurs may perform routine maintenance and make minor repairs, such as changing tires or adding oil and other fluids when needed. If a vehicle requires a more complicated repair, they take it to a professional mechanic.

Chauffeurs cater to passengers by providing attentive customer service and paying attention to detail. They help riders into the car by holding open doors, holding umbrellas when it is raining, and loading packages and luggage into the trunk of the car. Chauffeurs may perform errands for their employers such as delivering packages or picking up clients arriving at airports. To ensure a pleasurable ride in their limousines, many chauffeurs offer conveniences and luxuries such as newspapers, magazines, music, drinks, televisions, and telephones. Increasingly, chauffeurs work as full-service executive assistants, simultaneously acting as driver, secretary, and itinerary planner.