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Job Descriptions, Definitions Roles, Responsibility: Stock Clerks & Order Fillers




Stock clerks and order fillers receive, unpack, check, store, and track merchandise or materials. They keep records of items entering or leaving the stockroom and inspect damaged or spoiled goods. They sort, organize, and mark items with identifying codes, such as price, stock, or inventory control codes, so that inventories can be located quickly and easily. They also may be required to lift cartons of various sizes. In larger establishments, where they may be responsible for only one task, they may be called stock-control clerks, merchandise distributors, or property custodians. In smaller firms, they also may perform tasks usually handled by shipping and receiving clerks. (A separate statement on shipping, receiving, and traffic clerks appears elsewhere in the Handbook.)

In many firms, stock clerks and order fillers use hand-held scanners connected to computers to keep inventories up to date. In retail stores, stock clerks bring merchandise to the sales floor and stock shelves and racks. In stockrooms and warehouses, stock clerks store materials in bins, on floors, or on shelves. Instead of putting the merchandise on the sales floor or on shelves, order fillers take customers’ orders and either hold the merchandise until the customers can pick it up or send it to them.