Most securities and commodities sales agents work in offices under fairly stressful conditions.
They have access to “quote boards” or computer terminals that continually provide information on the
prices of securities. When sales activity increases, due perhaps to unanticipated changes in the
economy, the pace can become very hectic.
Established securities and commodities sales agents usually work a standard 40-hour week.
Beginners who are seeking customers usually work longer hours. New brokers spend a great deal
of time learning the firm’s products and services and studying for exams in order to qualify
to sell other products, such as insurance and commodities. Most securities and commodities
sales agents accommodate customers by meeting with them in the evenings or on weekends.
A growing number of securities sales agents, employed mostly by discount or online
brokerage firms, work in call-center environments. In these centers, hundreds of agents
spend much of the day on the telephone taking orders from clients or offering advice and
information on different securities. Often, such call centers operate 24 hours a day,
requiring agents to work in shifts.
Financial services sales agents normally work 40 hours a week in a comfortable, less
stressful office environment. They may spend considerable time outside the office,
meeting with current and prospective clients, attending civic functions, and participating
in trade association meetings. Some financial services sales agents work exclusively
inside banks, providing service to walk-in customers.