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Jobs Outlook: Gaming Services Occupations




With demand for gaming showing no sign of waning, employment in gaming services occupations is projected to grow faster than the average for all occupations through 2012. Even during the recent downturn in the economy, profits at casinos have risen. With many States benefiting from casino gambling in the form of tax revenue or compacts with Indian tribes, additional States are rethinking their opposition to legalized gambling and will likely approve the building of more casinos and other gaming formats during the next decade. Job prospects in gaming services occupations will be best for those with a degree or certification in gaming or a hospitality-related field, previous casino gaming training or experience, and strong interpersonal and customer service skills. As a direct result of increasing demand for additional table games in gaming establishments, the most rapid growth is expected among gaming dealers. In addition to job openings arising from employment growth, opportunities will result from the need to replace workers transferring to other occupations or leaving the labor force.

The increase in gaming reflects growth in the population and in its disposable income, both of which are expected to continue. Also, more domestic and international competition for gaming patrons and higher expectations among gaming patrons for customer service should result in more jobs for gaming services workers. Job growth is expected in established gaming areas such as Las Vegas, Nevada, and Atlantic City, New Jersey, as well as in other States and areas that may legalize gaming in the coming years, including Indian tribal lands.