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Salary, Wages, Pay: Customer Service Representatives




In 2002, median annual earnings for wage and salary customer service representatives were $26,240. The middle 50 percent earned between $20,960 and $33,540. The lowest 10 percent earned less than $17,230, and the highest 10 percent earned more than $42,990.

Earnings for customer service representatives vary according to level of skill required, experience, training, location, and size of firm. Median annual earnings in the industries employing the largest numbers of these workers in 2002 are shown below:

Wired telecommunications carriers $38,980
Insurance carriers 28,560
Agencies, brokerages, and other insurance related activities 28,270
Management of companies and enterprises 27,990
Nondepository credit intermediation 25,600
Depository credit intermediation 24,850
Employment services 22,510
Electronic shopping and mail-order houses 21,530
Business support services 21,130
Grocery stores 17,230

In addition to receiving an hourly wage, full-time customer service representatives who work evenings, nights, weekends, or holidays may receive shift differential pay. Also, because call centers are often open during extended hours, or even 24 hours a day, some customer service representatives have the benefit of being able to work a schedule that does not conform to the traditional workweek. Other benefits can include life and health insurance, pensions, bonuses, employer-provided training, or discounts on the products and services the company offers.