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Job Descriptions, Definitions Roles, Responsibility: Computer Operators




Computer operators oversee the operation of computer hardware systems, ensuring that these machines are used as efficiently as possible. They may work with mainframes, minicomputers, or networks of personal computers. Computer operators must anticipate problems and take preventive action, as well as solve problems that occur during operations. The duties of computer operators vary with the size of the installation, the type of equipment used, and the policies of the employer. Generally, operators control the console of either a mainframe digital computer or a group of minicomputers. Working from operating instructions prepared by programmers, users, or operations managers, computer operators set controls on the computer and on peripheral devices required to run a particular job. Computer operators load equipment with tapes, disks, and paper, as needed. While the computer is runningówhich may be 24 hours a day for large computersócomputer operators monitor the control console and respond to operating and computer messages. Messages indicate the individual specifications of each job being run. If an error message occurs, operators must locate and solve the problem or terminate the program. Operators also maintain logbooks or operating records, listing each job that is run and events, such as machine malfunctions, that occur during their shift. In addition, computer operators may help programmers and systems analysts test and debug new programs. (See the statements on computer programmers; and computer systems analysts, database administrators, and computer scientists elsewhere in the Handbook.) As the trend toward networking computers accelerates, a growing number of computer operators are working on personal computers (PCs) and minicomputers. In many offices, factories, and other work settings, PCs and minicomputers are connected in networks, often referred to as local area networks (LANs) or multi-user systems. Whereas users in the area operate some of these computers, many require the services of full-time operators. The tasks performed on PCs and minicomputers are very similar to those performed on large computers. As organizations continue to look for opportunities to increase productivity, automation is expanding into additional areas of computer operations. Sophisticated software, coupled with robotics, enables a computer to perform many routine tasks formerly done by computer operators. Scheduling, loading and downloading programs, mounting tapes, rerouting messages, and running periodic reports can be done without the intervention of an operator. Consequently, these improvements will change what computer operators do in the future. As technology advances, the responsibilities of many computer operators are shifting to areas such as network operations, user support, and database maintenance.