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TeleTech@Home Customer Service Represent
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Contact Information
Contact: Not Available .
Phone: Not Available .
Fax: Not Available
Ref ID: 0025S .
Posted: 9/6/2007
Location:
US-PA-Philadelphia
Base Pay:
N/A
Employee Type:
Part-Time Employee
Industry:
Consulting
Manages Others:
No
Job Type:
Customer Service
Req'd Education:
Not Specified
Req'd Experience:
Not Specified
Req'd Travel:
Not Specified
Relocation Covered:
No
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TeleTech@Home Customer Service Representative
Company: TeleTech@Home
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Description
Make an impact without leaving your house!
Excellence. Innovation. Passion. Creating customers for life.
That s what TeleTech s work at home program stands for, and if you are the kind of person who is a motivated, self-starter who enjoys working from the comfort of your own home, then we have a great opportunity for you!. TeleTech s work at home program is a new enterprise of TeleTech, a leading global customer management company for the past 25 years. Work for the best in the customer management industry, where we provide world class support for leading companies worldwide!
This fast-paced position requires you to have a quiet workplace in your home, free of outside noise, where you will answer and solve customer enquiries using your home computer. Your home computer must meet our technical requirements and you need to have high speed Internet access, preferably broadband, and a traditional phone line. There is absolutely no telesales or outbound calling involved.
You will gather customer information, assess and fulfil customer needs, educate the customer as necessary to prevent the need for future contacts, and thoroughly document the reason for the call. Some customers will be challenging and you must be able to remain calm and resolve their problems in the most professional manner. These calls are the cornerstone of establishing positive client relationships and long-term loyalty.
All positions are part time, with a minimum of 20 hours per week, and you can select from our variable list of shift times to create a schedule that works for you. No more wondering what to wear to the office, juggling family commitments, spending your wages on petrol or navigating rush hour.
Sound interesting, then come and be a pioneer with this new venture from a Fortune 1000 company and start making an impact today!
Requirements
Technical Requirements:
ADSL of high speed Internet connection
Landline telephone service
Personal computer with 1GHz processor or better
PC compatible with at least 256MB of memory
Minimum graphic resolution of 1024x768
At least one available USB port
Sound card
Speakers
CD ROM drive
SKILLS:
Strong written and verbal communication skills
Knowledge of MS-Office products: Mail, Word &Excel
Telephone courtesy skills
Computer knowledge
Data entry ability
OTHER:
Work in an office environment
Varied shifts; weekend and holiday work schedules
Manual dexterity and motor coordination ability
Eye coordination ability
WORKING RELATIONSHIPS:
Must be able to interact effectively with all employees
Must be able to represent TeleTech professionally with all customers
To learn more about TeleTech@Home visit www.hirepoint.com/athome.
Applicant Category: Professional
Requisition Code: Work at home
Two Initials of Recruiter: bw
System Date: 09/12/2007
System Time: 08:56:28
Document Name(40): TeleTech@Home Customer Service Represent
Source: Philly.com
SearchTerms: "work at home" "work from home"
URL(80): http://www.careerbuilder.com/JobSeeker/Jobs/JobDetails.aspx?dv=dv&APath=2.21.0.0
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