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Revenue Operations Call Center Represent
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Contact Information
Contact: Not Available .
Phone: Not Available .
Fax: Not Available
Ref ID: 052654 .
Posted: 9/11/2007
Location:
US-PA-Philadelphia
Base Pay:
N/A
Employee Type:
Full-Time Employee
Industry:
Healthcare - Health Services
Manages Others:
No
Job Type:
Customer Service
Health Care
Req'd Education:
Not Specified
Req'd Experience:
Not Specified
Req'd Travel:
Not Specified
Relocation Covered:
No
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Revenue Operations Call Center Representative
Company: DaVita, Inc.
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Description
Provide Contact Center-based support via phone, email, and web for DaVita Teammates and their patients as follows;
Receive, record and research inquiries from DaVita centers and field representatives regarding insurance coverage, billing, collections and other revenue related issues. Follow up with internal clients regarding results of findings. Accurately process and track inquiries and resolution data into designated formats (Excel, Access, Internal Software Programs inc. Reggie, Siebel).
Essential Job Functions:
Responds to inbound contacts
Acts on data gathered by following established procedures regarding reimbursement related inquiries research
Responds to all inquiries and acts on the data gathered per established procedures and communication methods (phone, email, fax etc)
Adds data and knowledge to all knowledge databases
Thoroughly follows established procedures and follow up mechanisms
Liaises with DaVita teammates at other locations to provide customer service excellence
Abides by performance metrics
Requirements
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Arrive equipped with in-depth, broad knowledge of multiple areas of DaVita's reimbursement operations
Ability and willingness to learn about kidney disease
Excellent customer relationship and inter-company network building skills
Superbly empathetic customer-centered yet time-efficient phone manner
Excellent, fast, thorough data entry skills, ability to "touch type" (without looking) a huge advantage
Organized multi-tasker with excellent time management and prioritization skills
Attention to accuracy of details and relentless follow-through with a curious and investigative inclination
Ability to proactively add knowledge gained to the CRM databases to improve processes and help refine procedures
Willingness to get set up to work from home at the discretion of management
Ability/willingness to work overtime
Ability to understand and follow GSCC and DaVita employment policies and procedures
Adherence to achieving the metrics and goals that are set for the department and receptivity to constructive feedback and development
Adhere to HIPAA regulations regarding patient information and patient and medical professional interaction
Applicant Category: Professional
Requisition Code: Work at home
Two Initials of Recruiter: bw
System Date: 09/12/2007
System Time: 08:56:59
Document Name(40): Revenue Operations Call Center Represent
Source: Philly.com
SearchTerms: "work at home" "work from home"
URL(80): http://www.careerbuilder.com/JobSeeker/Jobs/JobDetails.aspx?dv=dv&APath=2.21.0.0
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