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Revenue Operations Call Center Represent
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AARP Best Employers for Workers Over 50 Program
Job Overview
Company:
DaVita, Inc.
Location:
US-PA-Philadelphia
Division
Base Pay:
N/A
Employee Type:
Full-Time Employee
Industry:
Healthcare - Health Services
Manages Others:
No
Job Type:
Customer Service
Health Care
Req'd Education:
Not Specified
Req'd Experience:
Not Specified
Req'd Travel:
Not Specified
Relocation Covered:
No
Reference ID:
052654
Contacts
Job Contact
Not Available
Job Phone
Not Available
Job Fax
Not Available
Job Email
Not Available
company overview
Welcome to the DaVita Village.
A village of teammates, working together towards a common vision to be the greatest dialysis company the world has ever seen!
Hopefully, you are asking yourself, What do they mean, Village? The answer is what makes DaVita truly unique. We believe a company can also be a community. We believe that service comes from the heart as well as the hands. We believe that values live in actions, not in proclamations. We believe that committed individuals can actually make a difference in the way healthcare is practiced in this country. And we believe we have the courage and tenacity to pursue this vision. This is why our teammates have chosen to be citizens of what we are proud to call the DaVita Village.
Now that you know how different we are
we d like to tell you about how successful our approach is. With over 28,000 teammates, 1,300 outpatient dialysis facilities and 800+ in-hospital acute units, DaVita is the largest independent kidney care provider in the United States and a Fortune 500 company. Over 100,000 patients approx. one third of all Americans receiving dialysis services depend on us for high quality, specialized prevention and treatment services. We are committed to helping our patients live the very best lives they can. In fact, DaVita means he/she gives life. We live up to our name by consistently receiving better patient outcomes than the national average which is the true measure of our success.
Our motto: All for one and one for all.
DaVita was honored to be recognized as one of America s Most Admired Health Facilities by Fortune Magazine* and by AARP for best employer of workers over age 50. And though we're proud of our leadership position in the dialysis industry, we ve set our sights on a higher goal. We want to be the greatest dialysis company the world has ever seen. And we're accomplishing this through a shared commitment to Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment and FUN! These Core Values are what DaVita is all about. We are working together all for one and one for all to build an environment of trust and respect, where teamwork and patient care are paramount. We support our teammates and patients by living our mission and values so that everyone can be the best they can be both at work and home.
Our career opportunities are extraordinary too.
We are committed to growing our Village by finding and training the best of the best. (Which of course requires the best possible training program ours!**) As a DaVita teammate, you ll inspire and be inspired to help us bring the most technologically advanced and compassionate dialysis care to patients across the country. And you won t work Sundays or holidays to do it! Join DaVita and see just how different a healthcare company can be.
Opportunities exist nationwide for nurses, patient care technicians, dietitians, social workers, administrators and other professionals. In addition, DaVita offers competitive compensation and excellent benefits to its teammates, such as:
Tuition Reimbursement
Certification Expense Coverage
RN Scholarship Program
RN New Graduate Program
401(k)
Teammate Stock Purchase Program
DaVita University
Medical/Dental/Vision/Life Insurance
Flexible Spending Account
Paid Time Off
Extended Illness Leave
Teammate Assistance Program
Short- and Long-Term Disability
Visit www.DaVita.com/careers for current openings and more information about the DaVita Village.
DaVita is an Equal Opportunity Employer.
*Fortune Magazine credit/year.
** DaVita received Training Magazines Top 125 Training Award in 2004, 2005 and 2006
Company Links
Davita Career Opportunities
Revenue Operations Call Center Representative
9/11/2007 .
job description
Provide Contact Center-based support via phone, email, and web for DaVita Teammates and their patients as follows;
Receive, record and research inquiries from DaVita centers and field representatives regarding insurance coverage, billing, collections and other revenue related issues. Follow up with internal clients regarding results of findings. Accurately process and track inquiries and resolution data into designated formats (Excel, Access, Internal Software Programs inc. Reggie, Siebel).
Essential Job Functions:
Responds to inbound contacts
Acts on data gathered by following established procedures regarding reimbursement related inquiries research
Responds to all inquiries and acts on the data gathered per established procedures and communication methods (phone, email, fax etc)
Adds data and knowledge to all knowledge databases
Thoroughly follows established procedures and follow up mechanisms
Liaises with DaVita teammates at other locations to provide customer service excellence
Abides by performance metrics
job Requirements
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Arrive equipped with in-depth, broad knowledge of multiple areas of DaVita's reimbursement operations
Ability and willingness to learn about kidney disease
Excellent customer relationship and inter-company network building skills
Superbly empathetic customer-centered yet time-efficient phone manner
Excellent, fast, thorough data entry skills, ability to "touch type" (without looking) a huge advantage
Organized multi-tasker with excellent time management and prioritization skills
Attention to accuracy of details and relentless follow-through with a curious and investigative inclination
Ability to proactively add knowledge gained to the CRM databases to improve processes and help refine procedures
Willingness to get set up to work from home at the discretion of management
Ability/willingness to work overtime
Ability to understand and follow GSCC and DaVita employment policies and procedures
Adherence to achieving the metrics and goals that are set for the department and receptivity to constructive feedback and development
Adhere to HIPAA regulations regarding patient information and patient and medical professional interaction
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Applicant Category: Professional
Requisition Code: Work at home
Two Initials of Recruiter: bw
System Date: 09/12/2007
System Time: 08:56:44
Document Name(40): Revenue Operations Call Center Represent
Source: CareerBuilder - USA
SearchTerms: "work at home" "work from home"
URL(80): http://www.careerbuilder.com/JobSeeker/Jobs/JobDetails.aspx?pg=7&sc=3&sd=2&dv=dv
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