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Homebased Customer Service Representativ
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Company: Higher One; Location: New Haven, CT 06511 .
Status: Part Time, Temporary/Contract/Project; Job Category: Customer Service and Call Center .
Relevant Work Experience: 1+ to 2 Years; Career Level: Entry Level .
Education Level: Bachelor's Degree .
Job Description
Focused exclusively on higher education, Higher One provides refund management services to higher education institutions and banking services to members of their community through a card based solution. Higher One currently provides services for 250,000 active banking customers across the nation. And we do it without a single teller. All service is provided via web or phone. Account opening is conducted entirely online without paper signatures. The self-service web channel is emphasized for transactions whenever possible.
**We are currently recruiting in CT, CO, FL and TX only.
Currently, Higher One is seeking TEMPORARY experienced Customer Service Representatives who will work from home and can meet the following requirements at the time of application:
A reliable personal computer that meets all of the following Higher One system requirements:
- Windows 2000, XP, or Windows Vista (32 bit Version only) with Internet Explorer 6 or higher
- Agents with Windows Vista will be required to install a VPN client provided by Higher One
- Internet Explorer 6 or higher
- Antivirus Software with current and updated virus definitions
- Installed and current anti-spyware software
- Broadband internet access (cable or DSL only. Internet Explorer 6 or higher)
Ability to be on the internet and a landline phone call simultaneously
Ability to pass a credit and background check
Must be at least 18 years of age
Must have a High School diploma, GED or equivalent
Must be able to work 20-40 hours per week between the hours of 8am and 8pm EST
Must be eligible to work in the United States
The temporary home based customer service representative will respond to inbound telephone inquiries and email requests from Higher One accountholders. Customer service representatives serve as the first contact with card holders. In this role you will assist customers with questions and issues regarding their accounts.
Qualifications: 1 to 3 years experience in customer service and data entry experience required. Good listening skills required. Must have excellent oral and written communication skills. Must have professional phone manner and ability to handle customer complaint calls. Previous experience working in a bank and/or call center is helpful. Bi-lingual/Spanish speaking a plus.
***Pay scale is between $10 and $14 to start
We are looking for people who can work the following hours:
8am to 12pm EST
12pm to 4pm EST
4pm t0 8pm EST
We are looking to start training immediately. The position will run at least through mid October with the possibility of going full time.
***Pre-employment background and credit check are required. Applicant must not have collection items including charge offs, judgments or liens. Bankruptcy items are excluded.
**Higher One has recently been named a Rising Star in Deloitte's prestigious Technology Fast 50 Program for the Connecticut Region.
Please visit us at www.higherone.com or
Click the following link to apply online:
https://www.hirebridge.com/application/appchoice.asp?jid=46363
Contact Information
Company: Higher One
Reference Code: 46363
Applicant Category: Professional
Requisition Code: Work at home
Two Initials of Recruiter: bw
System Date: 09/12/2007
System Time: 08:56:34
Document Name(40): Homebased Customer Service Representativ
Source: Boston.com
SearchTerms: "work at home" "work from home"
URL(80): http://jobview.boston.monster.com/getjob.asp?JobID=62178830&JobTitle=Homebased+C
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