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Debt Management Coach
- Work at Home Jobs, Work from Home Jobs
Company: Aerotek Professional Services .
Location: Columbia, Maryland .
Category: Accounting &Finance Jobs .
Rate: $11 to $12 per Hour .
Job Type: Full-Time .
Posting ID: 1343671 .
Posting Date: 9/6/2007; Allegis Group Family of Hiring Companies .
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Debt Management Coach Job Description:
Job Summary:
In partnership with other areas of the Financial Analysis, the Financial Customer Care Coach is responsible for providing on-going support to our firms clients. The FFC utilizes refined listening and relationship building skills, along with an in-depth knowledge of the services they company provides, procedures, products and systems, to help ensure the client?s success on the prescribed program by providing outstanding customer service.
Essential Duties &Responsibilities
-Acquires and maintains the technical and professional knowledge and skills required to effectively to provide a full array of services to clients. Develops and maintains a thorough understanding of all our products and specialty areas.
-Ensures the resolution of client and/or account issues either directly or indirectly utilizing a variety of available resources.
-Follows up, as required, to confirm that account questions or issues have been resolved appropriately.
-Works closely with the Financial Fitness Solutions and Advisory , as appropriate, to respond to client needs and/or issues.
-Follows all processes and procedures to ensure compliance with internal operating procedures and external compliance requirements. Implements, organizes and retains all updates to Standard Operating Procedures.
-Works to achieve one-contact resolution, while identifying opportunities to optimize the client?s experience.
-Responds to all questions and inquiries within established expediency and quality standards while providing complete, accurate, and professional service.
-Summarizes and confirms the action(s) taken or to be taken to resolve the client?s problem. Records all required information in client record.
-Independently, identifies and utilizes proper resources to follow-up on open and/or unresolved items in a timely manner.
-Influences clients to remain enrolled in the prescribed program through effective problem-solving and offering alternatives (if necessary), soliciting the assistance of/transferring to the Solutions or Advisory team as required.
-Works collaboratively in referring calls requiring more specialized attention to the appropriate area, including the FFC, FP Financial Mortgage Company, Debt Resolution Program and other product or service areas, and follows up as appropriate to ensure timely resolution.
-Markets the benefits of using the products and services offered by our network of service providers to support our business relationships. Identifies and acts on opportunities to assist clients in finding financial products or services that complement the DMP, referring clients to the Solutions or Advisory as appropriate.
-Identifies opportunities to improve department processes and presents process improvement initiatives to appropriate FFC management.
-Actively participates in our community and/or other client support activities.
-Attends, actively participates in, and successfully completes appropriate training and skills development programs required for job retention, skill enhancement and career development.
-Performs other related duties as required.
Knowledge, Skills &Abilities (Minimum Requirements)
- Working knowledge of debt management and related financial services products preferred.
- Excellent relationship-building and customer service skills.
- Excellent verbal and written communications skills (including grammar and spelling).
- Accurate keyboarding skills.
- Strong critical thinking skills to resolve daily and escalated issues.
- Strong problem-solving and analytical skills, to be used to effectively resolve client issues, and proactively identify other client needs and opportunities.
- Ability to construct clear, concise, professional, and informative email communications.
- Independent decision-making ability, including the ability to determine when to solicit other resources and/or escalate issues in need of additional attention.
- Working knowledge of Internet, word processing and e-mail software.
- Ability to work effectively in a collaborative, team environment.
Education &Experience (Minimum Requirements)
- High school diploma or general education degree (GED). Some college and/or college degree preferred.
- Minimum of 2 years related customer service work experience required, preferably in a call center.
- Minimum of 1 year working with debt management or related programs preferred.
- Experience in other customer service support areas (such as resolution or creditor services) preferred.
- Proven successful experience with customer account management and relationship building.
- Prior experience in working with multiple products and/or services, preferably in a financial environment preferred.
- Other relevant education and/or experience may be substituted.
Training:
- Training and on-the-job training (OJT) will be conducted for approximately 8 weeks, at our corporate offices in Columbia.
- The initial four weeks of training will be conducted M-F, 9 a.m. to 6 p.m.
- The final 2-4 weeks of OJT will be held during their regular schedules (see schedules below)
- Anyone hired must be available to be present at all training classes (no planned days off during training)
- This position requires the ability to work from a home office following the demonstration of all core skills (approximately 2-3 months)
- Work from home (virtual) positions require high speed Internet and a phone line to use for connecting to our systems
Physical Demands:
The employee is regularly required to sit and read information from a computer screen, input information using a computer keyboard, mouse, telephone keypad, and calculator. Communicates, exchanges, and retrieves information. The employee is occasionally required to move about, ascend or descend and lift and/or move up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required Skills for Debt Management Coach Job:
DEBT MANAGER
CALL CENTER
EXCELLENT TYPING
FINANCIAL ANALYSIS
About Aerotek Professional Services:
Join Aerotek Professional Services. Our customized employment solutions and personalized approach give job seekers access to great opportunities with competitive salaries. Aerotek offers comprehensive benefits that can include medical, dental, optical, and optional 401k. Don't put your career in the hands of just anyone; put it in the hands of a specialist. Launch or rejuvenate your career today with Aerotek Professional Services! Allegis Group and its subsidiaries are equal opportunity employers.
Contact Information
Matthew B Teeters Apply Now! Begin by filling out the "Apply Online for this Job" section at the top of the page Need Directions? Get office driving directions with Google Maps .
mteeters@aerotek.com .
Aerotek Professional Services - Hanover, MD .
6810 Deerpath Road
Suite 103
Elkridge, MD 21075 .
TEL: (410) 567-8019
FAX: (410) 567-8090
Applicant Category: Professional
Requisition Code: Work at home
Two Initials of Recruiter: bw
System Date: 09/12/2007
System Time: 08:56:49
Document Name(40): Debt Management Coach
Source: thingamajob.com - USA
SearchTerms: "work at home" "work from home"
URL(80): http://accounting-finance.thingamajob.com/jobs/Maryland/Debt-Management-Coach/13
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