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Customer Service Representative
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Contact Information
Contact: Not Available .
Phone: Not Available .
Fax: Not Available
Ref ID: 27745002_240042030 .
Posted: 8/28/2007
Location:
US-PA-Pittsburgh
Base Pay:
$26,000.00 - $32,000.00 /Year
Employee Type:
Full-Time Employee
Industry:
Insurance
Manages Others:
No
Job Type:
Customer Service
Req'd Education:
None
Req'd Experience:
At least 1 year(s)
Req'd Travel:
Not Specified
Relocation Covered:
No
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Customer Service Representative
Company: Aetna
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Description
About Aetna
Aetna is one of the nation s leading diversified health care benefits companies, serving approximately 29.8 million people with information and resources to help them make better informed decisions about their health care. Aetna offers a broad range of traditional and consumer-directed health insurance products and related services, including medical, pharmacy, dental, behavioral health, group life, and long term care and disability, and medical management capabilities. Aetna provides benefits through employers in all 50 states, with products and services targeted specifically to small, mid-sized, and large multi-site national employers.
Customer Service is the important first-line of contact with customers, setting the tone for how members, doctors and plan sponsor groups view our company. It provides members with the right information at the right time to help them make better decisions about their health and health care.
At Aetna, we value leadership, creativity and initiative. If you share those values and a commitment to excellence and innovation, consider a career with Aetna.
To learn more about our employment opportunity, go to www.aetna.peoplescout.com for possible interview dates/times. Please reference job code K6AC.
We conduct pre-employment drug and background testing.
No agencies, please.
Aetna is an equal opportunity/affirmative action employer.
Requirements
Successful candidates must demonstrate a strong customer service focus, Call Center telephone experience, and effective verbal, written, and keyboard skills. Customer Service Representatives must project a positive, helpful attitude while being an active listener, and be able to handle multiple tasks &responsibilities. Individuals must work cooperatively and establish positive cross-functional relationships within the organization. Excellent attendance and punctuality are essential. You must be available for overtime during the week &Saturdays as needed. You are required to pass a mandatory drug screen and comprehensive background check. Call Center and medical insurance experience are preferred. Knowledge of Microsoft Office Products is a plus.
As a high-volume Call Center, we are always busy. You must be available to work an 8 hour shift anytime between 8:00am - 6:00pm. Some 2nd shift positions available, for these positions you must be available to work an 8 hour shift anytime between 11:00am - 9:00pm (and include a shift differential). To ensure the delivery of exceptional customer service, we have service expectations and goals. Candidates must be comfortable being monitored for their level of efficiency, accuracy and customer satisfaction. Work at home arrangement available - is at the discretion of management following training. Our Customer Service Representatives benefit from 12 - 19 weeks of paid training, which must be completed with no absences. This training class will start October 8, 2007.
Applicant Category: Professional
Requisition Code: Work at home
Two Initials of Recruiter: bw
System Date: 09/12/2007
System Time: 08:56:41
Document Name(40): Customer Service Representative
Source: mcall.com
SearchTerms: "work at home" "work from home"
URL(80): http://www.careerbuilder.com/JobSeeker/Jobs/JobDetails.aspx?dv=dv&APath=2.21.0.0
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