Jobs, career information, and employment services for job candidates, employees, employers and recruiters.
Temporary Non-Traditional Service Repres
- Work at Home Jobs, Work from Home Jobs
Position title: Temporary Non-Traditional Service Representative .
Location: Appleton, WI .
Term of employment: Regular .
Type of employment: Full Time .
Start date of this position: As soon as possible .
Starting salary range: Not Provided .
Categories: Part-time/Seasonal .
Position Description .
Temporary Non-Traditional Service Representative .
Requisition ID 3136 .
Location Appleton, WI .
Description Division/Department: Annuity Services
Position Title: Temporary Non-Traditional Service Representative
Reports to Title: Manager, Annuity Services
Positions that Report to This Position: 0
Location of Position: Work at Home (within 50 miles of the Ballard Rd. Office Location)
Position Summary
This is a temporary role, for a period of up to 120 days, that will allow Thrivent Financial for Lutherans to test the concept of a non-traditional worker that is paid on a transactional basis which varies based on quality and completion rate.
This position is accountable for processing routine withdrawal and subaccount transfer service transactions. It also ensures service-related activities are performed quickly, accurately, cost-effectively and in compliance with internal service and state and federal regulatory standards.
Position Roles/Responsibilities/Accountabilities
- Provide services as part of a self-managed work team. This includes flexing to provide functional coverage
- Analyze, approve, and provide high quality and timely service assuring strong member and field satisfaction
- Processing of routine service transactions
- Analyze and interpret member and field representative requests for service
- Maintain minimum productivity, quality and completion rate standards
Position Qualifications
- High school
- Zero to one years related experience
- Insurance and financial product knowledge is desirable
- Proficient keyboarding and PC knowledge
- Working knowledge of Excel spreadsheets
- Results oriented
- Attention to detail
- Ability to work independently
- Good time management and organizational skills
- Demonstrated learning agility and ability to deal with ambiguity
- Good communication skills
Position Requirements
- Dedicated home office space
- Access to high speed internet requires successful completion of speed test
- Signed Non-traditional telecommuting authorization form must be on file
- Must live within 50 miles of the Ballard Rd. office
- Work 19 hours per week or less based on business need (may be requested to be available to cover unexpected work volumes or unplanned absences)for the pilot hours of availability must be between the hours of 9:00 a.m. 5:00 p.m.
- Participation in initial on-site training for a minimum training period of 3 weeks, 5 days a week, between the hours of 8:00 a.m. 12:00 p.m. (work at home will begin only upon successful achievement of quality standards)base rate will apply during training period
- Maintain a flexible schedule and provide information about availability at least one week in advance
- Requires daily interactions with manager on the days scheduled to work
- Requires completion of data tracking spreadsheets utilized for workforce scheduling, compensation and quality monitoring
Competencies
- Ownership of Results: Take responsibility for producing measurable functional and quality results.
- Decision Making / Initiative: Balances timely decision making with the need for thorough analysis and regard for the impact of a decision on the broader organization.
- Team Work Collaboration: The ability to work well with others for the purpose of accomplishing organizational goals.
- Adaptability and Flexibility: Ability to adapt to changes and deals with uncertainty and vagueness.
- Communication: Articulates the key points of an issue through written and oral communication.
- Innovations: Generates options that encourage different approaches to defining solutions or problems.
- Interpersonal Skills: Builds and maintain effective working relationships.
- Planning and Organization: Prioritize and plan work activities to effectively organize ones self. .
Applicant Category: Professional
Requisition Code: Work at home
Two Initials of Recruiter: bw
System Date: 09/09/2008
System Time: 13:29:58
Document Name(40): Temporary Non-Traditional Service Repres
Source: JobNetwork.com - USA
SearchTerms: "work at home" "work from home"
URL(80): http://WWW.WISCONSINJOBNETWORK.COM/jobs.asp?pagemode=15&jid=1520471&job_code=%2D
Email This Page!