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Part-Time Customer Service Reps
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Home > Chicago job search > Chicago Retail jobs > Part-Time Customer Service Reps
Part-Time Customer Service Reps
Company: ACS inc
Location: Schaumburg
Posted on: September 9, 2008
Job Description:
Affiliated Computer Services, Inc., ACS, is a global FORTUNE 500 company with more than 55,000 plus people working together to support client operations in nearly 100 countries. By providing business process outsourcing, human resources outsourcing and information technology solutions to world-class commercial and government clients, ACS offers its associates vast opportunities to succeed. Recognized worldwide for generating possibilities and creating solutions, ACS welcomes you to become part of our growing team. Join our mission and vision for the future. Thank you for your interest!
Part Time Customer Care Representatives
Under immediate supervision, the Call Center Representative for Healthcare Recovery Services will answering incoming calls from health insurance plan members and enter detailed information into our database. This position requires excellent communication and computer skills while performing routine tasks requiring a working knowledge of the Company's products and services.
Using a computerized system, responds to customer inquiries in a call center environment.
These positions will be moving to work at home in the future.
Bilingual Spanish a plus
May perform one or more of the following:
Responds to telephone inquiries and complaints using standard scripts and procedures.
Gathers information, researches/resolves inquiries and logs customer calls.
Communicates appropriate options for resolution in a timely manner.
Informs customers about services available and assesses customer needs.
Provides functional guidance, training and assistance to lower level staff.
Provides assistance, training and troubleshooting support to lower level staff.
Schedules work to ensures accurate phone coverage; monitors priority of calls and shifts escalated calls to assure resolution to problems.
Prepares standard reports to track workload, response time and quality of input.
Assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness.
HOURS (part time):
Our call center operates from 7 a.m. - 8 p.m. Monday-Thursday, 7 a.m.-7 p.m. Friday and 8 a.m. - 4:30 p.m. on Saturday. Incumbents must be flexible to work shifts that include weekends.
Education/Skills/Experience Necessary
High School diploma and/or equivalent experience and/or training.
No prior experience required.
ACS is an Equal Employment Opportunity/Affirmative Action Employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, age, gender, marital status, disability, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.
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Applicant Category: Professional
Requisition Code: Work at home
Two Initials of Recruiter: bw
System Date: 09/09/2008
System Time: 13:30:15
Document Name(40): Part-Time Customer Service Reps
Source: ChicagoRecruiter.com
SearchTerms: "work at home" "work from home"
URL(80): http://www.chicagorecruiter.com/job_display.php?alpha=1348947&searchstring=work+
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