Date Listed: 8/28/2008 .
Job Type: Full Time .
Hourly: Not Specified .
Degree Required: Not Specified .
General Comments: .
JOB DESCRIPTION Area: Destination Services Title: Destination Services Account Representative – Full Time – 40 Hours Relationships: Reports to Director, Destination Services Interfaces with Client Third Party Account Representatives, Corporate HR Representatives, Assignees, Destination Services Consultants, Staff Summary Statement: Responsible for delivering a wide range of relocation services. Accepts authorizations, assigns consultants and inputs assignee information into the proprietary database. Serves as liaison between company and corporate contact and/or third party account representative. This position requires a resourceful individual capable of planning and organizing people and data to ensure reliable service delivery within corporate policy and budget. Personal international living experience is preferred. Desired Abilities • Detail-oriented, customer-driven individual with organizational skills • Thrives on hard WORK and responsibility • Able to manage time and a variety of on-going tasks • Able to listen, gather and summarize pertinent information for database • Possesses excellent oral and listening skills • Exhibits patience in communication with individuals having limited English language skills • Competent in word processing, internet research and database input • Team player able to use creative skills to develop and implement new programs and services Responsibilities To Assignees: • Assign consultant with closest identification to the familys profile and needs • Monitor progress of program and report status to corporate or third party contact • Trouble shoot problems when they arise • Report developments that need attention or authorization for extended service To Consultants: • Provide personal information and assignee/family needs • Explain program parameters and expectations • Provide on-going support • Provide ''on file'' research information when needed • Monitor and trouble shoot problems when they arise To Companies and/or Company Representatives: • Acknowledge receipt of authorizations immediately • Provide name and contact information of assigned consultant • Provide up to date information and program status in timely manner • Provide complete, detailed reports AT close of each individual program • Be knowledgeable of programs and service capabilities • Represent Options/Resource Careers when accepting assignments • Explain range of services to phone inquiries FROM prospective clients • Report daily the program status of all on going programs EXPERIENCE/QUALIFICATIONS: • Organized, diplomatic, professional, resourceful, team player. • Excellent written and verbal communication skills. Detail oriented and dedicated to quality. • Previous WORK experience within a relocation service environment. • Understanding cultural differences and experience working with people FROM various cultures. • Familiarity with human resource and real estate practices • Proficiency in Microsoft Word, Excel and Database management software. • Flexibility to WORK FROM HOME if client needs to be contacted AT odd hours. JOB COMPLEXITY: WORK assignments require moderate judgment, due to the variety of projects. Conduct telephone and Internet research to ensure optimum client care. Manage project schedules and maintain regular communications with primary and secondary clients. Coordinate service providers to ensure that timely, high-quality support is provided AT all times. COMPANY CULTURE: Small, team-oriented company focusing on completing tasks efficiently and accurately. Company comprised of 4 to 6 self-starters with open communications and supervision usually available. Independent judgment is often required. Company specializes in dual-career and family destination services for clients throughout the world. WORK SCHEDULE: Office hours are 8:30 to 5:00 on Monday through Friday with flexible lunch. Individual time schedules are flexible.
Applicant Category: Professional
Requisition Code: Work at home
Two Initials of Recruiter: bw
System Date: 09/09/2008
System Time: 13:30:38
Document Name(40): Destination Services Account Rep.
Source: www.CareerMarketplace.com - USA
SearchTerms: "work at home" "work from home"
URL(80): http://www.careermarketplace.com/jobseeker/sDetail.asp?JobAdID=151857&RunSearch=
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