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Client Support Specialist
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Client Support Specialist
Company: Clarix LLC Location: Radnor, PA 19087 .
Salary/Wage: Performance-based bonus, merit-based pay increases, and fast-track career advancement. Status: Full Time, Part Time, Employee .
Shift: Second Shift (Afternoon) Job Category: Customer Support/Client Care .
Occupations: Call Center;General/Other: Customer Support/Client Care;Technical Customer Service Career Level: Entry Level .
Industry: Biotechnology/Pharmaceuticals;Computer Software .
Job Description
When you dream of the perfect job, do you imagine working with a high-performing team in a growing company? Do you imagine being on the cutting edge of an emerging technology field? Or do you just imagine wearing jeans to work? The good news is that you're not dreaming. Jobs like this do exist at Clarix.
Clarix team members are committed to excellence because they know their work impacts millions of people whose lives are improved or saved by the drugs we help our clients bring to market. They also know their commitment to excellence entitles them to a flexible schedule and the freedom to work from home when necessary. Although we take our work very seriously, we also believe a workplace should be fun. Clarix fosters a sense of community by sponsoring social events throughout the year. And at Clarix, there is such a thing as a free lunch...as in catered lunches daily from various local restaurants. Our competitive benefits package includes:
30 days paid time off per year with no accrual period
Medical and dental insurance with no waiting period
401(k) with employer match
Flexible spending account
Employee assistance program
Clarix is now seeking exceptional candidates to fill the 2nd shift position from 5pm-1am. If this is your perfect job, apply now!
Responsibilities:
· Provide support to system users in multiple countries via the telephone and email
· Clearly document all communication with system users
· Escalate user queries to 2nd-level support staff when necessary for resolution
· Provide input on current support processes and suggest improvements
· Create, assemble and quality check user materials
· Perform other related duties as assigned
Required Qualifications:
· Friendly, service-oriented attitude
· Computer-operating skills
· Written and verbal communication skills
· Attention to detail
· Ability to identify and solve problems in an efficient and effective manner
· Ability to work independently with little to no supervision
Preferred Qualifications (not required to apply):
· Clinical research experience
· Customer service experience
· Fluency in another language (Spanish, French, Russian, etc.)
Contact Information
Company: Clarix LLC
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Applicant Category: Professional
Requisition Code: Work at home
Two Initials of Recruiter: bw
System Date: 09/09/2008
System Time: 13:30:28
Document Name(40): Client Support Specialist
Source: Philly.com
SearchTerms: "work at home" "work from home"
URL(80): http://jobview.philly.monster.com/getjob.asp?JobID=74882069&JobTitle=Client+Supp
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