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Medco Health Solutions .
Account Manager
Posted: September 7, 2008
Account Manager State : New Jersey City : Franklin Lakes Shift : Qualifications : *Position can sit in Franklin Lakes, NJ, Waukesha, WI or Work at Home* Experience Guidelines . 3-4 years client related experience . College degree required . Cross-functional experience required Business Competencies . PC knowledge . Customer service orientation . Communication skills: verbal and written . Organization skills . Presentation skills . Project management skills . Solid knowledge of PAID and mail systems and operations . Ability to analyze complex data and offer recommendations for solutions . Relationship management skills Leadership Competencies Consistently sets an example as a high performing team member. Has a positive and constructive approach when dealing with others. Uses influence and organizational dynamics effectively for positive results. Able to resolve more complex issues/problems while weighing risks and considering alternatives for the client or Medco Health. Consistently demonstrates forward thinking based on an understanding of Medco Health and the clients needs when presenting ideas/solutions. Demonstrated ability to articulate objectives and manage expectations of clients and internal contacts within Medco Health. Communicates effectively in highly visible situations. Sought out by peers for technical/operational information. Complies with all SOPs. We are an Equal Opportunity Employer, M/F/D/V
Job Responsibilities : Medco Health Solutions, Inc., a leading pharmacy benefit manager with the nations largest mail order-pharmacy operations, assists its customers to moderate the cost and enhance the quality of prescription drug benefits provided to members nationwide. Its customers include private- and public-sector employers and healthcare organizations. Medco is traded on the New York Stock Exchange under the symbol MHS. On the Net: http://www.medco.com Job Overview - Basic Functions and Responsibility Essential function(s) include, but are not limited to: Manage all client installations and on-going service needs by interfacing with clients and internal departments at Medco Health and PAID in order to meet customer requirements. Primary Activities Primary activities include, but are not limited to: Ongoing Service Delivery . Develop and deliver Service Plan. . Understand contract. . Understand and consult to meet clients business objectives; manage expectations. . Document all client-related issues using Siebel. . Document all client-related plan change requirements using Benefits Administrator Tool. . Ensure compliance with operations processes, such as CLASS and Reliability. . Oversee and ensure timely resolution of client issues. . Ensure timely delivery of quarterly reports. . Interface and manage operational issues with Medco Health functional areas. . Monitor performance guarantees. . Help retain/renew assigned accounts, ideally without bid process. . Manage transition of accounts to new AM or AC following SOP. . Ensure correct Client Profile set-up. . Assist NAE in Client Review preparation. . May develop Account Plan with direction from Portfolio Manager. . May negotiate renewal contracts. . May present new programs and services. . May make program/plan design recommendations, as appropriate. . May conduct review of quarterly reports with client. . Manage annual review process. . May co-facilitate Account Services 101 and 201 training. Installation Management . Conduct pre-installation account team meeting. . Review proposal, Account Turnover Document, and contract. . Develop and maintain installation timeline. . Conduct client installation meetings. . Identify and document client requirements using Benefits Administrator Tool. . Manage documentation of installation issues in Siebel and Benefits Administrator. . Manage review of ISR with client and obtain sign-off. . Coordinate installation activity with NAE, AC, TC, CAE and other functional areas. . Lead CLASS presentation. . Manage risk point escalation. . Review account set-up paperwork. . Conduct pre-installation account set-up audit. . Manage post-installation issue resolution. Team Roles . May serve as Team Leader. . Serve as Account Services Plan Manager. . Ensure members of account team meet delivery dates and provide appropriate service to clients. Sales Support . Assist in developing proposal responses. . Attend "Best and Final" presentations. Education Required : Relocation Approved? : No Travel Required : 10% - 25% CBdt: 07/22/2008
Please refer to job code medco-7450 when responding to this ad.
Category: Sales .
> Account Management
Location: Franklin Lakes, NJ .
Pay Rate: Open .
Job Terms: full time .
Company: Medco Health Solutions .
Phone: email only please .
Fax: email only please .
Applicant Category: Professional
Requisition Code: Work at home
Two Initials of Recruiter: bw
System Date: 09/09/2008
System Time: 13:30:26
Document Name(40): Account Manager
Source: JobCircle.com - USA
SearchTerms: "work at home" "work from home"
URL(80): http://jobcircle.com/classifieds/1557778.html?source=jc_csearch
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