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WORK AT HOME AGENT
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ReserveAmerica
Job Summary
Company
ReserveAmerica
Location
FL
Industries
Other/Not Classified
Job Type
Part Time
Employee
Career Level
Entry Level
Job Reference Code
158-08-01
WORK AT HOME AGENT
About the Job
JOIN RESERVEAMERICA – YOUR TICKET TO THE GREAT OUTDOORS
ReserveAmerica, an operating business of IAC (Nasdq:IACI), is the leading provider of recreation reservation services in North America. We are a dynamic and leading edge service company providing e-commerce, technological and operational solutions.
To help manage and facilitate more than 4 million reservations and reservation needs for more than 300,000 campsites each year, ReserveAmerica employs more than 600 staff in our 4 US based offices in California, Wisconsin, New York, Florida and one office in Ontario.
As a dynamic and leading edge e-commerce company, we offer a phenomenal opportunity for staff to join a high growth environment to expand, enhance and strengthen their skills within the e-commerce and e-business environment.
This is a legitimate home based position working for the world’s leading recreation reservation company. We are rapidly growing and interested in finding talented individuals capable of providing world class service, and enriching our team. We offer a very flexible and fun work environment, and use state of the art technology. Be part of the latest trend in call center work!
To be considered you must:
Be a resident of Florida.
Have a PC that meets minimum requirements (see below).
Have a high speed internet connection (Cable Internet Preferred).
Job Description:
Works as a work-at-home (WAH) telephone customer service representative accepting reservation requests. Provides quality customer service and ensures quality reservations while meeting the needs of telephone customers. Ensures customers are provided effective alternatives when the customer’s first choice is not available.
Job Duties include the following, other duties may be assigned:
· Demonstrate the ability to find and enter information in a quick and efficient manner on all parks, areas and services through use of a headset, adequate communication and a browser based reservation system.
· Assist customers with above information in a professional, quick, efficient and accurate manner.
· Maintain control of phone conversations, moving the customers politely along while maintaining a professional and pleasant level of customer service.
· Participate in cross training opportunities, as business needs dictate. Seek immediate help from staff when necessary to ensure customer satisfaction.
Performance Standards:
· Maintain a Quality Assurance averages of 92% or higher. Agents are monitored at random to evaluate their customer service and presentation skills, script and policy adherence.
· Strive to meet or exceed productivity goals.
· Adherence to all ReserveAmerica policies.
Minimum Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily as well as meet the performance standards.
· Ability to use a personal computer, keyboard, mouse, and a Windows operating system.
· Minimum typing skill of 20 to 30 wpm.
· Ability to communicate clearly, quickly, concisely and courteously on the telephone with customers.
· Ability to utilize customer relation skills while handling a high volume of telephone calls.
· Experience with camping highly preferred.
· Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
PC Requirements:
· Windows XP only.
· 512 of physical memory.
· Current up to date Anti-Virus package.
· Processor speed exceeding 2.2 GHz.
· Adobe 7.0 or higher.
· Updated Java.
Other Notes:
· Location: Your Home!!!
· Telecommuting is ok.
· This is a part-time job.
· Principals only. Recruiters please don't contact this job poster.
· Please, no phone calls about this job!
· Please do not contact job poster about other services, products or commercial interests.
We wish to thank all those who apply; however, only those individuals whose skills and experience most closely match our requirements will be contacted.
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Contact Information
ReserveAmerica
FL
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Applicant Category: Professional
Requisition Code:
Two Initials of Recruiter: BW
System Date: 10/28/2008
System Time: 19:36:55
Document Name(40): WORK AT HOME AGENT
Source: Pittsburgh Post-Gazette Classifieds
SearchTerms: "work at home" "work from home"
URL(80): http://jobview.post-gazette.monster.com/getjob.asp?JobID=76413271&JobTitle=WORK+
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