A trusted provider of online computer support is looking for high-energy self-starters to join their world-class support team. Specifically, Our Client is looking to add Tier 1 Support candidates with Windows experience ASAP. They are currently seeking dynamic candidates who are:
Looking for flexibility
Able to work from home
These candidates will be working independently from home and participating in occasional conference calls and online meetings.
Most importantly, these candidates must:
Possess excellent communication and customer service skills.
Genuinely care about the customer(s).
Be highly motivated and able to work independently.
Take ownership for problems and follow through to resolution.
Be disciplined to work independently while working towards the goals set by Our Client’s tech team.
These candidates will be part of a growing team of Tier 1 Support Technicians to work for a leader in the Computer Industry who is offering tech support to their customers across the country. Our Client is offering flexible hours for the right candidates, and this is a great opportunity for growth.
Our client is one of the fastest growing companies in the remote Home Technology Support Services industry, and they are seeking multiple people for immediate Computer Support Technician openings.
This is a Long term Contract opportunity with flexible hours and days. A variety of shifts exist over the 24x7x365 timeframe; some evening/weekend shifts will be required. This is a 4-month Temp to Hire position, but after the 4 months, if not converted, the contract becomes open-ended.
About Our Client:
This is a trusted provider of online computer support for the home, home office and small business. The company is based in Billerica, MA with remote offices throughout the U.S. Our client's premium remote computer and technology service is available to home and business PC users, business travelers, telecommuters, college students, persons with limited mobility and any PC user with Internet access. The company's remote services include support for PCs, MP3 players, PDAs and other mobile devices, networking and network devices, printers and other peripherals, digital cameras and any software, connectivity or operating system level issues. Due to the web-based nature of the company's online PC service, customers now have a more affordable, more convenient and easier computer support option at the click of a mouse. Founded in 2001, this is a privately-held corporation.
This is a Four-Month Temp-to-Hire position, through Volt Technical Resources - a division of a Fortune 1000 publicly traded Staffing Industry Leader, based in Raleigh, NC. We are among the largest IT staffing companies in the US for contract/temporary and direct hire placements and support most of the top rated IT companies in the Southeast.
To be considered, candidates must have the following credentials:
At least three (3) years of Desktop or Call Center Support experience for all of the standard Windows-based systems; previous Desktop Support experience with Mac OS-based systems a bonus.
Demonstrated strong technical skills with:
All of Microsoft Windows OS
Must be well-versed in resolving all common computer problems, including:
E-mail client set-up
Software Installation and Configuration
Excellent communication and customer service skills (must genuinely care about customer)
Must be highly motivated and able to work independently
Ability to take ownership for problems and follow through to resolution
Bilingual (Spanish or French Canadian) is a plus
Candidates will need the following for remote set-up:
High-speed Internet access
Dedicated Windows-based computer with XP Pro at a minimum
Quiet, private workspace
Dedicated phone line (No VoIP)
Certification(s) including, but not limited to:
Candidates without certification or failing to provide supporting documentation from an accredited institute will NOT be considered for this position. AT LEAST ONE OF THESE CERTIFICATES IS REQUIRED. A copy of this certificate will be required (please email a scanned copy).
This position is urgent and you will be given immediate consideration
should your resume meet the job requirements.
Special Instructions to begin the process:
Please email your resume (AND certification) to Volt at: ==========
Please use the entire job posting number in your subject line to ensure it gets routed to the correct Recruiter: ==========-12-232539
Please include on the subject line the website where you saw this posting.
For further information regarding this posting, please contact the Recruiter via E-mail ONLY, using the email address listed on this posting and again by placing the entire job number in the subject line.
Please rest assured that if your resume matches what is reflected in this job posting, you should get a phone call from a Volt Recruiter to discuss this position with you.
No Phone Calls Please for this position.
Thank you for your attention to these details!
The Recruiter for this position will now have your resume handy to discuss this position with you!
Volt has a talented and upbeat staffing team focused on the quality of your career.
Volt is a world leader in the staffing industry, boasting over 50 years experience. We work with many of the Fortune 500 and 1000 companies to provide workforce solutions. We offer our contractors competitive pay and benefits, as well as education programs and re-deployment assistance. We also offer many direct hire full-time positions.
To learn more about Volt Information Sciences, please visit: http://www.volt.com and to see more of our job postings, please visit: http://jobs.volt.com.
Volt is an Equal Opportunity Employer and dedicated to fostering diversity in the workplace.
Job Number: 300293-7003-12-232539 .
Job Location: Remote/Anywhere/Various, NC .
Rate: 14.00 - 15.00 Hourly DOE .
Duration: Temp to Hire .
Input Date: 10/24/2008 .