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Tier 1 Support Technician Are
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Tier 1 Support Technician Are .
Description:
Tier 1 Support Technician Are you an IT professional that would love to work from home? Volt Technical Resources is partnering with one of the fastest growing companies in the remote home technology support services industry, and has immediate openings for Computer Support Technicians. We are looking for high-energy, self-starters to join our world-class support team. We provide online computer help services for the home, home office and small office markets though the Internet using remote access technology.
The T1 technician is responsible for providing distinctive customer service experience to customers. In this role the individual will be able to effectively handle the resolution of customer issues. Acknowledge, evaluate and appropriately handle incoming calls and emails from customers. Handle multiple Citrix sessions relating to customer inquiries. Identify technical issues by thoroughly examining systems using diagnostic tools. Apply job knowledge to provide accurate and up-to-date information. Guide customer service related issues to resolution. Consistently meet productivity goals
REQUIREMENTS:To be considered, candidates must have the following credentials:
3 years minimum of desktop or call center support for all of the standard windows based systems. Previous technical support experience with Mac OS based systems a bonus.
Demonstrated strong technical skills with all Microsoft Windows OS and application support and networking.
Must be well versed in resolving all common computer problems including viruses, slow performance, errors, e-mail client set-up, software installation and configuration, wireless networks, peripheral problems.
Excellent communication and customer service skills. Genuinely care about your customer.
Highly motivated and able to work independently. Take ownership for problems and follow through to resolution.
Certification(s) including but not limited to: A+, MCP, CCNA, MCSE, CCNP, Net+. Candidates without certification or failing to provide supporting documentation from accredited institute will not be considered for this position.
Candidates will need the following for remote set-up:
High speed Internet access
Dedicated Windows based computer with XP Pro at a minimum
Quiet, private workspace
Dedicated phone line - No VOIP
1st and 2nd shifts, must be available for both. 1st starts at 9am EASTERN time (9am-6pm EASTERN TIME) 2nd shift is (3pm-11pm EASTERN TIME) , some evening/weekend shifts will be required.
Volt has a talented and upbeat staffing team focused on the quality of your career.
Volt Services Group offers competitive compensation and benefits, a staff who are focused on the quality of your career and goals and the solid security of a company trusted by Fortune 500 companies for over 50 years. Volt has over 300 company-owned & operated locations, a National & global presence, and recruitment efforts in every state. Providing people, knowledge & technology to over 10,000 customer companies from small to large. 80% of the Fortune 100 and 75% of the Fortune 500. Volt is an Equal Opportunity Employer Must be well versed in resolving all common computer problems including viruses, slow performance, errors, e-mail client set-up, software installation and configuration, wireless networks, peripheral problems.
Applicant Category: Professional
Requisition Code:
Two Initials of Recruiter: BW
System Date: 10/28/2008
System Time: 19:37:03
Document Name(40): Tier 1 Support Technician Are
Source: ContractJobHunter - USA
SearchTerms: "work at home" "work from home"
URL(80): http://www.cjhunter.com/jobsearch/jobsearch.phtml?Keywords=%22work+at+home%22+OR
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