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Manager, Product Support/Repair (Field S
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Cardinal Health .
Manager, Product Support/Repair (Field Service Manager)
Posted: October 24, 2008
Manager, Product Support/Repair (Field Service Manager) – 08008884
Job Description
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Description JOB TITLE: Mgr, Product Support/Repair At Cardinal Health, were developing the innovative products and services that make healthcare safer and more productive. Join a growing, global company genuinely committed to making a difference for our customers and communities. Function: Customer Service, Technical Family: Prod Supp/Repair - Field & Dep
What Prod Supp/Repair - Field & Dep contributes to Cardinal Health Product Support/Repair-Field and Depot is responsible for troubleshooting technical problems, diagnosing, analyzing and/or repairing products.
Qualifications What is expected of you and others at this level in Customer Service, Technical for functional success * Manages professional employees and/or supervisors; may manage business support, technical or production staff * Has accountability for managing financial resources * Provides technical guidance to employees * Develops processes and procedures to implement functional strategies * Has in-depth expertise in own job family and knowledge of the related job families * Applies expertise to improve effectiveness and provide guidance to employees in own area * Makes decisions, often difficult and/or unpopular, that impact the work of subordinates within job family; influences subordinates to support decision by presenting rationale/business case * Role models Cardinal Healths high ethical standards and code of conduct * Recognizes development needs and capability gaps in own area and arranges specific projects/assignments to address needs * Proactively identifies talent internally and externally, including participation in succession planning process for job family * Cascades organizational goals through the function/work area to the individual level and ensures individuals understand how they can contribute * Builds confidence and respect of others through a positive and energizing style * Accepts responsibility for establishing goals and achieving results within own job family, holding self and others accountable for results * Manages budget for own area and allocates resources accordingly, applying knowledge of profit drivers within own area/job family * Interprets internal/external business issues and adapts work priorities in own area * Assists in the definition of strategic plans for own work team/job family or key product(s)/service(s) * Works with customers to anticipate and interpret customer needs and business challenges * Identifies quality and service-oriented customer solutions and shares key learnings with others * Resolves operational problems that impact the effectiveness of own area * Encourages subordinates to strive for operational excellence by continually challenging old methods or ways of thinking and taking responsible risks to maximize results; serves as a role model in innovative thinking and in focusing on quality within work * Works collaboratively with internal/external groups to achieve business results, integrating the diverse perspectives of individuals of different backgrounds; coaches others in the dynamics of effective teamwork * Effectively solicits and explains difficult concepts and persuades others to adopt a point of view; states own point of viewAccountabilities in this role * Manages the long-term objectives of personnel in the group and establishes performance goals for them to meet. Sets individual development plans with his/her direct reports. * Primary escalation point for employees and customers. Monitors and addresses site issues, communicating directly with customers * Supports the sales process * Frequently interacts with other group managers to review business objectives and establish goals * Enforces service policies and procedures * Manages technical issues requiring the intervention of the Technical Service Center (TSC) or Engineering. * Managers third party service providers to plan Qualifications * BS or BA in Bus Admin, Communications or Computer Science or at least 6 years of related work experience * 2-4 years as a lead agent or call center supervisor or similar related work experience * Considerable decision making capability, sensitivity to accuaracy and timliness, ability to train and evaluate support staff. * Work from home office up to a 30 mile radius from Manhattan or close to Newark, New Jersey surrounding cities.
Profile Job Field Prod Supp/Repair - Field & Dep Locations New York-New York-New York - FIELD New York City Schedule Full-time Job Level Manager Travel Yes, 50 % of the Time
Additional Information Posting Date Oct 3, 2008, 07:54 PM, Montreal, New York, Washington D.C. - (UTC -5:00)
Please refer to job code ardinalhealth-310900 when responding to this ad.
Location: New York, NY .
Pay Rate: Open .
Job Terms: full time .
Company: Cardinal Health .
Phone: email only please .
Fax: email only please .
Applicant Category: Professional
Requisition Code:
Two Initials of Recruiter: BW
System Date: 10/28/2008
System Time: 19:37:13
Document Name(40): Manager, Product Support/Repair (Field S
Source: JobCircle.com - USA
SearchTerms: "work at home" "work from home"
URL(80): http://jobcircle.com/classifieds/1770088.html?source=jc_csearch
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