Jobs, career information, and employment services for job candidates, employees, employers and recruiters.
Lawson Client Manager (work from home)
- Work at Home Jobs, Work from Home Jobs
Search Jobs
MyDice
MyResume
Search Agents
Saved Jobs
Training
Career News
Resume Writing
Discussions
Back to search results Find more jobs with Technodyne Llc
Save Job
Email to a friend
Rate
Positive Neutral Negative
Rate this Job:
Printer-Friendly
Title:
Lawson Client Manager (work from home)
Skills:
Client manager and lawson and project manager
Date:
10-28-2008
Description:
Title: Lawson Client Manager
Location: Remote with estimated 30% travel
Duration: Full Time
CLIENT PLACE IS MIAMI.
A Client Manager is responsible for serving as the primary service delivery contact with customers that have engaged for application management and hosting (including remote application management) services.
Responsibilities:
Managing all client incidents (critical and non-critical) including:
Timely client communication,
Escalation of incidents that have extended beyond pre-established thresholds,
After-action reviews, and
SLA credits and communication;
Managing migrations, upgrades, and other projects;
Preparing and issuing monthly reports;
Conducting monthly teleconferences and quarterly face-to-face status and planning meetings with customers;
Identifying additional services and solutions required or potentially useful to customers; and
Communicating the status of customer accounts internally
A Client Manager is also responsible for providing direction to technical resources assigned to assist their customers and for participating in presales activities including proposal writing and customer presentations.
The principal measurement of the level of success of a Client Manager is client satisfaction. Surveys will be conducted independently and reviewed periodically with Client Managers.
Experience:
Minimum of 5 years of experience working with Lawson in a functional consulting role in at least two application areas.
Minimum of 3 years of experience working with technology utilized by the Lawson Application and a basic understanding of such technology.
Minimum of three years of experience project managing mid to large scale projects.
Traits and Skills:
Strong interpersonal skills including:
The ability to interact positively with various personalities, placate agitated customers, manage conflicts, motivate team members, and communicate thoroughly and accurately.
A deep client service mentality.
Analytical skills the enable a logical approach to problem solving.
Strong organizational skills and the ability to multi-task.
Written communication skills.
Project management skills including the ability to plan, track and report on project status.
A general understanding of standard business processes relating to accounting, human resources and payroll, and procurement.
Education:
Bachelor*s Degree or higher
Lawson certifications in functional areas
PLEASE CONTACT CHELLAM AT 973 305 0400 ext 230 (chellam@technodyne.net)
Chellam Gnanamani
Technodyne Llc
22 Riverview Dr
#302
Wayne, NJ 07470
Phone: (973) 305-0400
Web: http://www.technodyne.net
Location:
NYC, NY
Area Code:
212
Tax Term:
FULLTIME
Pay Rate:
DOE
Length:
Full Time
Position ID:
Tech_LCM
Dice ID:
technody
Travel Required:
none
Telecommute:
no
Back to search results
Email to a Friend
Contact Us | Help | About Us | Advertising | Security Tips | Privacy Statement | Work at Dice
E-mail address:
Forgot your password?
Password:
Login
Sign Up Now!
Not a member yet?
Sign up now for your FREE Dice Account!
Applicant Category: Professional
Requisition Code:
Two Initials of Recruiter: BW
System Date: 10/28/2008
System Time: 19:36:42
Document Name(40): Lawson Client Manager (work from home)
Source: Simply Hired - USA
SearchTerms: "work at home" "work from home"
URL(80): http://www.simplyhired.com/a/job-details/view/jobkey-5934.f1dd2ada6101b6bed81282
Email This Page!