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Installer/Technician-Rome
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Installer/Technician-Rome - Rome
Installer/Technician-Rome .
Employer:
Time Warner .
Location: Rome, NY United States .
Last Updated: 10/28/2008 .
Job Code: 107882BR .
Apply on employer's website (this will open a new window).
Job Description .
About Us Time Warner Cable owns and manages cable systems passing approximately 26 million homes in 33 states. The Company has 14.7 million customers for its video, high-speed data and residential telephone services. This includes 13.3 million basic video subscribers and more than 7 million customers who purchase at least two of the Company's primary services. Time Warner Cable operates some of the most technologically advanced and best-clustered cable systems in the country, with nearly 85 percent of the Company's customers located in five geographic regions: New York, Texas, Ohio, the Carolinas and southern California. It is the largest cable provider in the nation's two largest cities, Los Angeles and New York, and the second largest cable operator in the country. The Company's history has been one of innovation, including pioneering fiber-coaxial technology that set the industry standard and launching the nation's first high-speed Internet service, Road Runner, in 1996. Time Warner Cable leverages its leadership in innovation and quality customer care to deliver other advanced products and services such as video-on-demand, high-definition television, and digital video recorders, and also delivers innovative communications solutions to business customers. Time Warner Cable is an Equal Opportunity Employer M/F/D/V. .
Posting
Job Title Installer/Technician-Rome .
TimeWarner
Division Time Warner Cable .
Industry Cable and Telecommunications Services .
Location United States - New York - Rome .
Requisition # 107882BR .
Position
Type Full Time .
Posting Job Description Internal/External
Department: Technical
Location: Rome, NY
Grade: Wb (4, Non-Exempt)
Shift: Monday-Friday, 10am-7pm
PURPOSE:
To install, test and repair all products offered by Time Warner Cable.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Attends and participates in Time Warner Cable’s five (5) week classroom and on-the-job training in cable service installation and repair. Connects, disconnects, adds outlets, and installs customer premise equipment (CPE). Downgrades and disconnects cable and related services in subscriber homes by disconnecting coaxial cable from the directional tap for both underground and aerial cable systems. Disconnects splitters and installs service traps. Educates customers concerning the use of Time Warner Cable services. Understands the concept and process of how cable television service is delivered in order to troubleshoot and repair any problems during installation. Troubleshoots and repairs all cable related services and equipment. Markets all cable related services to customers in order to maximize sales of company products/services. Keeps good customer service in mind. Understands and adheres to Time Warner Cable and Industry Safety standards while performing the job. Communicates with Dispatch via two-way radio, telephone, and Workforce Management System to give and receive information when working in the field. Reads daily work orders that provide information on subscriber addresses and the services that need to be performed. Routes orders to efficiently perform duties as well as to satisfy the customer. Must be flexible with the original route to meet the demands of the customer. Collects required CPE and required monies. Insures that company vehicle is properly stocked. Is responsible for all CPE inventory assigned. Will be held accountable to complete daily work as established by the department. Performs vehicle safety inspection on a weekly basis, and submits reports to supervisor. Maintains professional and respectful conduct when interacting with customers and co-workers. Must meet Technician I Level 1 skills, proficiencies, standards and training as outlined in the Technical Progression criteria.
EDUCATION:
High school diploma or equivalent is required. Associate’s degree in electronics or related field desired.
EXPERIENCE:
Experience in a mechanical/construction/automotive or electronic field is helpful. Customer service experience in a fast paced, customer oriented environment helpful.
KNOWLEDGE/SKILLS/ABILITIES:
Requires ability to carry and deploy company issued fiberglass extension ladders. Must be able to obtain ladder certification during first month of new employee training. Must possess a valid NYS driver’s license and safe driving record. Must be able to learn and become proficient in using Workforce Management system. Must maintain a professional appearance and wear company uniform and I.D. at all times. Requires ability to communicate effectively, tactfully and courteously with all customers and employees. Must be able to continuously learn and retain knowledge of new services being offered by the company. Must possess good manual dexterity. Ability to use small hand tools. Requires ability to efficiently assess a job to determine how it should be completed. Ability to determine how to most efficiently and effectively complete work at customer’s home. Must possess basic math skills and reading comprehension. Must understand technology as related to all products offered by Time Warner Cable, Syracuse Division. Must be available for overtime as required by business operations. Attention to detail is required.
Ability to read street maps. Ability to read meters and troubleshoot using diagnostic tools.
Basic computer skills. .
Company Summary View Details .
Time Warner Inc. is a leading media and entertainment company, whose businesses include interactive services, cable systems, filmed entertainment, television networks and publishing.
Whether measured by quality, popularity or financial results, our divisions are at the top of their categories. AOL, Time Inc., Time Warner Cable, Home Box Office, Turner Broadcasting System and Warner Bros. Entertainment maintain unrivaled reputations for creativity and excellence as they keep people informed, entertained and connected.
Our enterprise is more than a collection of great brands that are owned under one roof. Time Warner’s businesses strive to gain competitive advantage from opportunities for constructive collaboration.
Most important, our people’s leadership at every level — their creativity, talent and commitment to excellence — ensures that Time Warner continues to provide the high-performance service, trustworthy information and enjoyable entertainment our audiences, members and customers expect.
Apply on employer's website (this will open a new window).
Applicant Category: Professional
Requisition Code:
Two Initials of Recruiter: BW
System Date: 10/28/2008
System Time: 19:37:11
Document Name(40): Installer/Technician-Rome
Source: DiversityInc - USA
SearchTerms: "work at home" "work from home"
URL(80): http://careers.diversityinc.com/careers/jobsearch/detail?jobId=14198083&viewType
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