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CONSUMER TECHNICAL SPECIALIST - Work At
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Company:
Embarq
Location:
Job location not provided
Status:
Full Time, Employee
Job Category:
Customer Support/Client Care
Occupations:
Technical Customer Service
Industry:
Telecommunications Services
CONSUMER TECHNICAL SPECIALIST - Work At Home
This position can be filled in the following states based on all requirements listed below:
FL, IN, KS, MN, MO, NC, NE, NJ, NV, OH, OR, PA, SC, TN, TX, VA, WA and WY
This is an "At Home" position. As a Work at Home employee, you are responsible for obtaining your own computer system and home office, consistent with the requirements described below. Due to systems requirements, EMBARQ Work at Home employees must reside within EMBARQ phone service territory.
Become part of a company that is innovative and stands out amongst competitors in the marketplace. Say goodbye to traffic jams and high gas prices while conducting professional level support work from your very own home office. EMBARQ offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future, establishing what a next-generation local communications company can be. Join us as we EMBARQ on our journey!
Resolve customers' issues by performing activities either with direct assistance or by appropriate referral. Primary job duties involve technical trouble shooting helpdesk assistance for high speed internet customer. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Obtain and examine information to verify complaints and to determine possible causes. Confer with customers by phone to provide information about products and services. Refer unresolved customer issues for further investigation.
Please note, the starting annual salary for this position is $22,968 ($11.00/hour). The salary range for this position is $21,000 to $39,000. Employees in this position are also eligible for incentive-based performance bonuses. Starting base pay for current employees who transfer to this position will also be $22,968 ($11.00/hr).
As a Work at Home employee, you are responsible for obtaining your own computer system and home office, consistent with the requirements described below:
Strong knowledge of Microsoft Windows, MAC, OS drivers, and TCP/IP protocols
Strong knowledge of PC hardware/software and familiarity with data products and services
Excellent customer service skills
Ability to work self sufficiently and effectively in a home-based work environment
Ability to consistently handle a high volume of customer calls in a professional manner throughout the workday
Previous technical support experience is preferred
Systems Requirements:
1. At-Home Technical Support Technicans are responsible for having access to the following minimum technical requirements for "at home" work in this position:
PC with a minimum of Windows XP, 1.5 GHz Processor, 1 GB RAM, USB Webcam, DVD player, PC headset & microphone, and latest virus & spyware software.
Must have EMBARQ telephone service
Must have EMBARQ High Speed Internet Service, minimum speed (1.5 mbps)
2. Must meet the following Embarq physical/logistical requirements for "at home" work in this position:
Dedicated space with adequate work surface
Work area must be free from background noise and distractions
Live in EMBARQ territory
Applicants may be required to take a job-fit assessment, administered online immediately after applying. This assessment will take approximately 25 minutes to complete.
At EMBARQ we believe in investing in our employees. Strong benefits and salary packages, tuition reimbursement, and a variety of performance incentives are only the beginning. Another benefit at EMBARQ is our employee referral program — EMBARQRefer. Employees are eligible for drawings and/or cash awards up to $5,000.
EMBARQ is proud to be an EEO/AA employer. We value diversity and maintain a drug-free workplace.
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Applicant Category: Professional
Requisition Code:
Two Initials of Recruiter: BW
System Date: 10/28/2008
System Time: 19:36:32
Document Name(40): CONSUMER TECHNICAL SPECIALIST - Work At
Source: Simply Hired - USA
SearchTerms: "work at home" "work from home"
URL(80): http://www.simplyhired.com/a/job-details/view/jobkey-monster77025108/jp-6/hits-7
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