Jobs, career information, and employment services for job candidates, employees, employers and recruiters.
Caseload Customer Support Rep -
- Work at Home Jobs, Work from Home Jobs
Company:
Other Compensation:
City: Chicago .
Region: .
State: Illinois .
Country: USA .
Job Title: Caseload Customer Support Rep - Work From Home! .
Job Description:
Make a Difference - From the Convenience of Your
Home. For our technical support professionals, Educate
Online is the perfect opportunity to work with computers
applications and to do it all from the convenience of
home.
This position will report to a specific
regional lead within the Territory Operations Team (Northeast,
MidAtlantic, MidWest, etc). This individual's main responsibility
will be to ensure that all their students and their parents (or
responsible party) in their assigned caseload, start and complete the tasks
necessary and complete their programs in a timely manner.
Reviewing status of each student in
assigned caseload for specific contracts to ensure that they are
continuously moving through our operational
milestones:
Consistent tracking of all assigned students in our
student management system
Proactively
communicating with students/parents (or responsible party)
approximately once/week to ensure they are completing each milestone of
the operational process within the desired time frame.
Share
educational progress, academic results with the parent (or responsible
party) to help maintain commitment/attendance for program, while striving
for the student to reach a minimal number of missed sessions.
Proactively
identifying and escalating system issues for assigned students
that may prevent movement in the operational process, and continue
to follow up on those issues until solved.
Generating
reports to Management on student progress of assigned
students.
All other duties as assigned or needed to convert assigned
students.
Earn $10 per hour. Bilingual Candidates earn $11 per
hour!
TAKE ADVANTAGE
OF A FULL BENEFITS PACKAGE
INCLUDING MEDICAL, DENTAL AND VISION COVERAGE AND A 401(K) PROGRAM!
External Candidate Requirements:
Proficiency
creating and sorting Microsoft Excel spreadsheets and exporting and
importing data
Proficiency in
managing and prioritizing tasks
Spanish
Bilingual Skill is a Plus!
Internal Candidate
Requirements*:
6 months of service with Educate
Online
In good performance
standing with the company
This position can not be performed in
addition to online teaching. Online
teachers who apply for this position should expect to work
approximately 20 - 29 hours each week in this capacity and will not be
allowed to teach until the season for this position has ended. The duration of this position
will be approximately six months (November -
May)
Paid online training (utilizing
Educate Online's proprietary software) will be provided. We are an equal opportunity employer
(EEO/AA).
To Apply for this position, please CLICK HERE
Contact: Click Here to get Contact Information .
Applicant Category: Professional
Requisition Code:
Two Initials of Recruiter: BW
System Date: 10/28/2008
System Time: 19:37:09
Document Name(40): Caseload Customer Support Rep -
Source: VetJobs - USA
SearchTerms: "work at home" "work from home"
URL(80): http://vjw2.vetjobs.com/15182570
Email This Page!