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Caseload Customer Support Rep -
- Work at Home Jobs, Work from Home Jobs
Company:
Other Compensation:
City: Los Angeles .
Region: .
State: California .
Country: USA .
Job Title: Caseload Customer Support Rep - Work From Home! .
Job Description:
Make a Difference - From the Convenience of Your
Home. For our technical support professionals, Educate
Online is the perfect opportunity to work with computers
applications and to do it all from the convenience of
home.
This position will report to a specific
regional lead within the Territory Operations Team (Northeast,
MidAtlantic, MidWest, etc). This individual's main responsibility
will be to ensure that all their students and their parents (or
responsible party) in their assigned caseload, start and complete the tasks
necessary and complete their programs in a timely manner.
Reviewing status of each student in
assigned caseload for specific contracts to ensure that they are
continuously moving through our operational
milestones:
Consistent
tracking of all assigned students in our student management
system
Proactively communicating with students/parents (or responsible
party) approximately once/week to ensure they are completing each
milestone of the operational process within the desired time
frame.
Share educational progress, academic results with the parent (or
responsible party) to help maintain commitment/attendance for program,
while striving for the student to reach a minimal number of missed
sessions.
Proactively identifying and escalating system issues for assigned
students that may prevent movement in the operational process, and
continue to follow up on those issues until solved.
Generating
reports to Management on student progress of assigned
students.
All other duties as assigned or needed to convert assigned
students.
External Candidate Requirements:
Proficiency
creating and sorting Microsoft Excel spreadsheets and exporting and
importing data
Proficiency in
managing and prioritizing tasks
Spanish
Bilingual Skill is a Plus!
The compensation for this position
is $10 per hour. Bilingual Candidates earn $11 per hour!
Take
advantage of a full benefits package including
medical, dental, and vision
coverage and a 401(K)
program!
Paid online training
(utilizing Educate Online's proprietary software) will be provided. We are an equal opportunity employer
(EEO/AA).
To Apply for this position, please CLICK HERE
Contact: Click Here to get Contact Information .
Applicant Category: Professional
Requisition Code:
Two Initials of Recruiter: BW
System Date: 10/28/2008
System Time: 19:36:59
Document Name(40): Caseload Customer Support Rep -
Source: VetJobs - USA
SearchTerms: "work at home" "work from home"
URL(80): http://vjw2.vetjobs.com/15187007
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